Learn Data Skills
Beta
Chihling (Sylvia) Hsu

Chihling (Sylvia) Hsu

Certified

Tech Customer Success Specialist

Ledger/NEOMA Business School | France

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Data gardener, nurturing insights to bloom and thrive in the data ecosystem.

My Work

Take a look at my latest work.

DataLab

Exploratory data analysis (EDA) for UK-based online retail E-Commerce Data

DataLab

Amazon Review Sentiment Analysis

DataLab

Project: Analyzing Students' Mental Health in SQL

DataLab

Amazon Web Scrapper Project

DataLab

Exploratory data analysis (EDA) for Covid dataset using SQL

DataLab

Automating CoinMarketCap API Pull Using Python

DataLab

Exploring the NYC Airbnb Market

DataLab

Exploratory data analysis (EDA) for UK-based online retail E-Commerce Data

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Professional

Data Analyst Professional

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Ledger | Jun 2022 - Present

Tech Customer Success Specialist

• Handled B2C users’ inquiries via multiple online channels and maintained a 90 % customer satisfaction rate • Collaborated with the logistics department to automate the return process and reduce 5% contact volume • Analyzed the trend of customer inquiries and worked closely with the product and engineering team for product feature and service improvement • Coordinated with the marketing departments in Asian community development and provided onboarding training for wholesalers in the APEC region
Show More

Infinity A Grade | Feb 2021 - May 2022

Customer Success and Operation Specialist - BackMarket, FNAC & Cdiscount Project

• Managed 7 accounts across Europe and the UK by offering support and solutions to customers, reaching a steady 95% CSAT score • Developed a dynamic product return reasons dashboard in Excel, allowing for in-depth examination of return trends across various phone models. This analytical resource played a pivotal role for logistics and marketing departments in identifying and addressing specific product quality concerns, resulting in a 5% reduction in return rates • Collaborated with the French repair center and optimized the return process of after-sales, successfully reducing the delay rate by 20% • Actively maintained and analyzed customers' complaint records to identify a major process bottleneck which led to a 10% reduction in the reoccurrence rate

Ikoula | Aug 2020 - Feb 2021

Marketing Assistant Intern

• Social media KPI analysis by using UTM and Google Analytics • Designed a social media analytics dashboard using Google Data Studio, enabling the team to track key performance indicators and measure the impact of marketing campaigns in real-time. • Conduct seasonal online promotion activities such as flash sales and black Friday Influencer and affiliate marketing • Creation of long-term relationship with 15 IT influencers

My Education

Take a look at my formal education

Master of Science - MS, Marketing in French Excellence NEOMA Business School | 2021
Bachelor of science in Nursing, Department of NursingNational Cheng Kung University | 2015

About Me

Chihling (Sylvia) Hsu

I excel in understanding and meeting client needs in the fast-paced tech industry. My enthusiasm lies in deciphering data's narrative. With a solid foundation in tech and a fervent passion for data, I'm ready to start on this exciting new career path

Powered by

  • Work
  • Certifications
  • Courses
  • Experience
  • Education
  • About Me
  • Create Your Data Portfolio for Free