• Analyzed and reported on NTD service numbers monthly, weekly, and annually to ensure data accuracy. • Collaborated with IT, Service Planning, and Long Range Planning to implement efficient data practices, streamlining report requests. • Led the APC recertification process, integrating a new application in the process, developed within IT for enhanced ridecheck data coordination. • Developed automated Python workflows to calculate key metrics, improving data quality and stakeholder communication.

Rhode Island Public Transit Authority | Nov 2024 - Jan 2025

Data Reporting Specialist

N/A

Starbucks | Sep 2024 - Nov 2024

Barista

N/A

Upright Education | May 2024 - Aug 2024

Student Data Analyst

anomalies, leading to strategic insights that directly impacted business strategies. ● Created Interactive Dashboards in Tableau and Power BI, providing analytics for resolving complex problems. ● Utilized creativity and steady open communication for project teamwork. ● Researched and developed clear and specific personas of stakeholders to assure relevance of objectives, scope, and KPIs, aligning analytical efforts with organizational goals. ● Communicated complex technical findings to non-technical conceptual stakeholders through clear and concise presentations, fostering a culture of data literacy during live workshops

Catholic Charities of the Diocese of Fall River | Apr 2022 - Jun 2024

HUD Certified Housing Counselor

● Developed and maintained interactive dashboards and reports in the Salesforce CRM with HUD 9902 Grant Data ● Communicated complex technical findings to non-technical stakeholders ● Coordinated financial literacy classes and workshops, creating new connections with community partners with outside partners to expand education ● Presented Financial literacy concepts to audiences with attendance up to 60 participants ● Provided 1:1 counseling to Clients to set financial goals ● Created marketing flyers and promotional text of Financial Literacy and Homebuyer classes

ESS | Apr 2022 - Jul 2022

School Substitute

N/A

Providence College | Oct 2021 - Apr 2022

Student Tutor

Tutoring in CSC 120 Applied Data Analytics

Insight Global | Feb 2019 - Apr 2022

Senior End User Support Analyst

Assigned to Fidelity Investments • Created descriptive analytics in Excel to communicate project status updates and overall team performance metrics • Organized department knowledge into a SharePoint database for simple reference and information accessibility • Communicated complex technical findings to non-technical stakeholders through clear and concise presentations, fostering a culture of data literacy within the organization • Transitioned support of an in-person workplace to 100% remote during COVID-19 Pandemic for over 400 end-users to provide premium quality support • Resolved client support calls and communicated day-to-day support trends with team members

Automated Business Solutions, Inc. | Mar 2016 - Dec 2018

Support Specialist

● Providing IT Support and Updates in-person and remote for local business offices in Rhode Island, Massachusetts, and Connecticut ● Start to finish IT Service and Hardware sales quotes, installation and service in a fast-paced environment ● Prioritizing a high volume of support tickets and addressing each with high quality service. ● Installation of end-user support hardware as well as infrastructure hardware such as Domain Servers and WI-FI Access Points

My Education

Take a look at my formal education

Data AnalyticsBryant University | 2024

Bachelor of Arts - BA, HistoryProvidence College | 2022

About Me

Passionate about utilizing the breadth of tools in data analytics to resolve complex challenges, presently enrolled in the Data Analytics Program with Bryant University, honing my skills from multiple approaches to data analysis and quantitative reas

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