- The core aspect of my role is to be a trusted advisor for Hospitals and Government and to guide them through the technical requirements and business benefits of adopting the Cloud with Azure Data and AI products to empower their business to achieve success by: - Understanding customers' overall data estate (Databases, Data Warehouse / Lakehouse and Analytics), IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions). - Ensuring rapid and robust deployment plan at point of sale that is validated by services and partners. Identifies, articulates, and facilitates the removal of technical and business sales roadblocks to consumption by partnering with internal and external stakeholders - Leverage the value propositions to communicate business impact of proposed solutions to enable their digital transformation areas that is aligned with the customer's industry - Through teamwork with the account team and leadership achieve desired business outcomes.

Microsoft | Nov 2019 - Mar 2022

Digital Sales, Cloud Acquisition (Azure)

- Engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies - Effectively turn prospects and qualified leads into opportunities and revenue pipeline - Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios - Manage ongoing customer relationships to ensure long-term customer success with Microsoft technologies

KBC Bank Ireland | Nov 2018 - Aug 2019

Escalations Manager

As part of a Domain and infrastructure migration project, my core responsibility as part of the project team includes: - Understanding the business requirements and its currently available infrastructure - Familiarizing with the technical aspects of over 250 software - Reviewing and understanding technical aspects and the business impact of defects raised during UAT - Assigning issues to the different technical teams and develop an action plan - Liaising with different teams across the business on the resolution of defects. - Delegating tasks to individuals and technical teams - Driving the defects to resolution - Providing consulting/technical guidance to members of the business and technical teams. - Providing high-level overviews of complex technical challenges for directorship and stakeholder review - Risk assessment - Reporting on trending issues and coming up with workable solutions

BAE Systems Applied Intelligence | May 2017 - May 2018

Application Support Engineer

This is a Tier 3 role with Key Responsibilities being: - Received in-depth training on EIM and SNA products - Acquired Enhanced BPSS (Security Clearance) - Responsible for the provision of technical support to B2B customers for their production environments around the globe - Investigation and diagnosis of technical issues raised by customers on their BAE Systems software deployments - Take ownership for customer support issues and push them to resolution - Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner - Track and update tickets in our issue tracking system - Ensure that procedures are followed so that customer implementations are handed over to Customer Support from Professional Services to facilitate customer go-live - Contribute to our knowledge base/FAQ - Escalate complex issues to senior Application Support Engineers - Maintain and manage test environments for problem replication - Document test cases, release notes and test releases - Contribute ideas towards process improvement to improve the overall customer experienceKey Responsibilities - Technologies include XML, HTML, javascript, java, relational databases (Oracle, Mysql), Financial and Insurance fraud detection tools.

VMware | Sep 2016 - Apr 2017

Network Virtualization Engineer

As a Network Virtualization Engineer, I provide technical support to both staff and customers who are working to implement VMware NSX platform and related products. Responsibilities - Respond to customer inquiries - via email and telephone. - Mentor and provide training to other technical GSS staff in Network troubleshooting topics. - Own and drive the Customer Experience throughout the lifecycle of the Service Request to resolution. - Resolve all Technical issues through diligent research, reproduction, and troubleshooting. - Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems. - Document all technical inquiries; develop and review content for knowledgebase. - Participate in testing alpha and beta products and provide feedback to Engineering. - Be an advocate for network virtualization, educate GSS on the NSX platform - Troubleshoot and engage with NSX Engineering on customer reported issues, including identifying viable workarounds. - Travel to Customer sites and represent VMware GSS. - Technologies include: NSX, vSphere, ESXI, Mysql, postgreSQl, linux, redhat, windows server.

Dell Compellent | Jan 2016 - Sep 2016

Senior Enterprise Engineer

As a Senior Enterprise Engineer, I deliver innovative, technical solutions across a wide spectrum of Datacenter technologies to Dell ProSupport customers. I work in a collaborative environment, leveraging cross-functional relationships in networking, storage and server technologies. In my current role I have developed technical competencies in systems management, network and direct attached storage, as well as both physical and virtual server technology and operating systems. I work closely with peers reproduce and resolve customer issues. Together we devise creative troubleshooting approaches to make significant decisions having considerable impact on normal operations, profitability and reputation of Dell. As part of this role I have a broad understanding of Servers, Networking and Storage technologies. Technologies include: Compellent, Dell servers, networking, Fibre, NAS, SAN, Mysql, postgreSQL, linux distros (Redhat, CentOS)

Dell Compellent | Apr 2013 - Dec 2015

Prosupport Enterprise Servers Technical Support Analyst

- Actively supporting the customer in all aspects through problem resolution keeping customer informed throughout life of incident. - Identifying and resolving issues affecting customer's Dell server products e.g. PowerEdge Series, Blades & Enclosures, utilizing the tools available and resourcing necessary support staff. - Clearly and concisely logging and tracking details of solutions provided to resolve customer issue. - Applying diagnostic techniques to identify problems, investigating (possible) causes and recommending solutions to correct failures and sending out action plans. - Documenting problems in the support solution database for diagnostics and solution implementation. - Performing case management functions as required to keep cases up to date and accurate. - Advising customers within procedural guidelines to ensure a complete solution to their technical or service questions. - Identifying, performing research and providing input on unique or recurring customer problems. - Focusing on delivering a positive customer experience according to Dell standards. - Providing timely response to customer escalations with appropriate notification to all required parties.

My Education

Take a look at my formal education

Mindstream Success Coaching & Training

About Me

Adaptable and proficient in navigating varied sales environments. I enjoy learning new technologies and working on finding solutions to interesting problems. Additionally I bring a unique blend of skills and dedication to achieving targets and KPI's.

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