Review exception batches for suspicious activity, investigate potential fraudulent merchant activity, mitigate potential losses, and collect funds owed to company. Investigate and communicate with merchants via telephone regarding exception activity and request additional information, as necessary, contact card issuing banks and/or cardholders regarding merchant exception activity. Perform reserve and diverted funds transfers as needed and maintain corresponding reconciliation. Assist with evaluating chargeback documents sent by merchants and upload documents for review. Developed short-term goals and long-term strategic plans to improve risk control and mitigation

Paysafe Group | Feb 2022 - Jun 2022

Risk Analyst

Analyze high risk/suspicious transaction activity with merchants, issuing banks, and cardholders. Taking appropriate action to mitigate losses. Review new merchant's documents such as credit report and business/ personal information with Lexis Nexis. Monitor merchant activity in order to detect and prevent fraudulent activity, potential loss, and chargebacks. Recommend funding holds / releases and report and investigate any potential losses as appropriate.

U.S. Bank | Nov 2021 - Feb 2022

Fraud Customer Service Representative

claims. Partnering with multiple departments to service fraud and dispute issues. Managed 100+ customers calls per day. Providing high quality support to our credit and debit card customers over the phone. Customer satisfaction 100%.

space coast credit union | Feb 2020 - Nov 2021

Loss Prevention Specialist

Conduct investigations regarding incidents of internal/external fraud such as approving/denying ID theft, check, and account fraud. Conduct due diligence reviews of new members' information for loans, business/personal accounts with Lexis Nexis. Providing decisions including approving, declining, and/or requesting additional documents. Review incoming mobile deposits and incoming/outgoing ACH. Review accounts and card transactions for any fraudulent activities. Managed 95% of employee training for all new recruits. Offered continuous advice, guidance, and mentorship on duties and best practices. Developed and advised on fraud prevention material and training for customer service and tellers. Managed 60+ calls per day from customers and various departments providing guidance. Assisted detectives and federal agents with investigations.

space coast credit union | Apr 2019 - Feb 2020

Member Services Specialist

Resolved concerns with products or services to help with retention and drive sales. Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit boxes, opening accounts business/personal, and assisting clients to sign loan documents such as HELOC, Credit cards, Auto, and Mortgages. Referred customers to appropriate financial services and products as required. Handled customers complaints and issues with high professional courtesy. Assisted with sales referrals and cross-selling programs as needed, meeting all monthly goals. Recommended specific products and services in alignment with clients needs, requirements, and specifications. Managed over 55+ customers daily.

The UPS Store | Nov 2018 - Dec 2019

Sales Specialist

Pack and ship packages/letters. (including fragile items) Printing, scanning, emailing, and faxing. Work with UPS customer service to resolve issues. Provide professional and courteous service at all times. Surpassing monthly sales goals.

About Me

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