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Clementina Obera

Clementina Obera

Certified

Member

GirlLEAD Talent Accelerator/ Ingressive For Good | Lagos, Nigeria

Technologies

My Portfolio Highlights

My New Workbook

Cleaning Data in Python

My New Course

Introduction to Python

My New Workbook

Introduction to Python

My New Workbook

Cleaning Data in Python

Problem-solving virtuoso, decoding complexity with a data-driven approach.

My Work

Take a look at my latest work.

DataLab

Cleaning Data in Python

course

Introduction to Python

DataLab

Introduction to Python

DataLab

Cleaning Data in Python

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Understanding Data Science

My Work Experience

Where I've interned and worked during my career.

Petrodecision NIg. Ltd. | Sep 2021 - Present

Application Support Analyst

• Application Support: Provide application support for the following applications in Heirs oil and Gas; Assurance Information Management System(AIMS):Events Management, Task Progress and Monitoring, Outlook Calenda Management, and Unsafe Acts and Unsafe Conditions Management, Integrated Activity Planning(iPlan) for business plan cycle. • Troubleshooting and Issue Resolution: Responsible for investigating and resolving technical issues and incidents related to the software applications. Also, analyze problems reported by users, identify the root causes, and work towards implementing appropriate solutions or workarounds. • User Assistance and Training: Provide assistance to users by answering their queries, offering guidance on software functionality, and addressing user-related issues. Also, conduct training sessions or create documentation to help users understand and effectively utilize the applications. • Monitoring and Maintenance: Monitor the performance of software applications and ensures their availability and reliability. Use monitoring tools to identify and address any potential issues, such as performance bottlenecks or system errors. Also perform regular maintenance tasks, including updates, patches, and configuration management. • Incident Management: Managing and coordinating the incident response process by prioritizing incidents, communicating with stakeholders, tracking progress, and ensuring timely resolution while adhering to predefined service level agreements (SLAs). • Change Management: Implement updates, enhancements, or modifications to software applications. Collaborate with development teams and other stakeholders to plan, test, and deploy changes, ensuring minimal disruption to users and the overall system. • Collaboration and Communication: Work closely with various stakeholders, including developers, system administrators, business analysts, and end-users. Facilitate effective communication and collaboration among these groups, acting as a bridge to gather requirements, relay feedback, and ensure smooth interaction between technical and non-technical teams. • Documentation and Knowledge Management: Maintain documentation related to software applications, including system configurations, troubleshooting guides, and known issues. Also contribute knowledge to management efforts by capturing lessons learned, creating knowledge bases, and sharing best practices to improve support efficiency and reduce repetitive incidents. • Continuous Improvement: Continuously evaluate and improve support processes to enhance efficiency and user satisfaction. Collect and analyze data on incident trends, user feedback, and performance metrics, identifying areas for improvement and implementing corrective actions.
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Nimsonus Engineering Resort ltd. | Jun 2013 - Nov 2017

IT Support

• Participated in the implementation of Integrated Activity Planning tool(iPlan) in Heirs Oil and Gas. Acted as the training facilitator for iPlan end-user training in the Lagos and the Port-Harcourt offices. Took notes of users’ feedback during the training and provided response after the training. • Participated in the implementation of AIMS. A task management system is a tool used in assigning tasks, monitoring progress, and resolving issues.

My Education

Take a look at my formal education

Bachelor's degree, Information TechnologyNovena University, | 2011

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