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Cody Helm

Cody Helm

Customer Insights Analyst

Colibri Group | St. Louis

Technologies

My Portfolio Highlights

My New Course

Introduction to R

My New Workbook

Introduction to Statistics in R

Analytics ninja, mastering the art of extracting insights from chaos.

My Work

Take a look at my latest work.

DataLab

Introduction to Statistics in R

course

Introduction to R

course

Intermediate R

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

LauncCode Web-Application Development - Java, Javascript

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Colibri Group | Mar 2022 - Present

Customer Insights Analyst

• Assisted in the implementation and scaling of a voice-of-customer program across multiple brands. • Migrated and activated voice-of-customer programs for new acquisitions. • Identified customer journey touchpoints and created listening posts to gather customer feedback. • Automated inner and outer loop triggers to notify stakeholders of important customer feedback. • Designed surveys according to best practices and captured key customer experience metrics. • Used cross-tabulation, regression, and tests of statistical significance to ensure accurate conclusions. • Analyzed large amounts of textual data addressing both content and customer sentiment. • Created dashboards and reports to visualize customer data using Qualtrics and Power BI. • Delivered monthly presentations to update business leaders on any relevant changes in customer experience.
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Colibri Group | Apr 2019 - Mar 2022

Accounts Payable Specialist

• Implemented an A.P. Automation solution across the company to accommodate rapid company growth. • Facilitated A.P. Integration for multiple new acquisitions over several years. • Used Power BI to analyze vendor and general ledger accounts for missing and incorrect data. • Completed full-cycle A.P. for multiple subsidiaries across the company. • Investigated and resolved vendor inquiries and complaints in a timely and empathetic manner. • Created necessary reports in our ERP system to address company problems.

Centene Corporation | Aug 2018 - Jan 2019

Accounts Payable Specialist

• Addressed and resolved vendor and within 24 hours while managing A.P. inbox. • Resolved purchase order, contract, invoice, or payment discrepancies. • Insured credit is received for outstanding memos and issued stop- payments or purchase order amendments. • Kept track of all payments and employee expenditures, purchase orders, invoices, statements, etc. • Maintained historical records by microfilming and filing documents. • Protected organization's value by keeping information confidential.

My Education

Take a look at my formal education

Master of Science - MS, Data AnalyticsWebster University | 2021
Bachelor of Arts - BA, Management with an emphasis in International BusinessWebster University | 2018
Bachelor of Arts - BA, International Relations and Affairs  · (August 2013 - MayWebster University | 2018

About Me

Cody Helm

Customer insights analyst who strives to develop Voice of Customer strategies aimed at improving customer experiences. Skilled in delivering the in-depth wants, perspectives, and expectations of customers to brands of all sizes.

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