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CP Chan

CP Chan

Research manager

IT

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Data curator, carefully curating insights like precious artifacts.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

Introduction to SQL

course

Introduction to Python

course

Understanding Data Science

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Data Science
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Glow | Aug 2021 - Present

Account Manager

• Promoted to Senior Account Manager after taking on more customer facing responsibilities and supporting global growth initiatives • Customize quantitative research projects with clients, full service from start to finish, understanding critical questions to client’s business needs, survey design, project execution, Selecting, planning, and directing the application of different research and evaluation methodologies and techniques, data extraction, cleaning, analysis, and interpretation of data & output and reporting insights to drive business growth. • Writing and conducting presentations, reports and present insights to clients on customize research projects – transform research data into concrete and compelling insights, identifying implications for strategies and plans • Client relationship management resulting in future projects • Bring in new client via personal connections resulting in 80,000 USD revenue • Create reporting decks and excel delivery tabulations for audiences with different backgrounds within an organization • Work with external vendors for more complex client research projects – eg. conjoint analysis / maxdiff analysis • Created customized excel templates, for both delivery and interim analysis to reduce processing and delivery time for sig testing and text analysis, highlighting significant insights for later presentation - saving man-hours by 3x-4x compared to similar previous projects • Fast research project turnaround time using Glow platform and completing projects at half the time of our competitors – up to 5 days starting from questionnaire design to data delivery • Training and teaching clients on how to use Glow platform for self-servicing surveys
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Ipsos | Mar 2019 - Jun 2020

Research Manager

• Manage Asia’s largest Affluent research project, covering 11 Asia Pacific countries, prepare presentations and database results for current clients • Analyze survey results –identify potential new clients who may be interested and devise strategy to reach out to them • Client relationship management – negotiate for renewal of subscription to database / reports • Help the team achieve annual sales target, maintain overall profits despite difficult social situation in HK • Produce customized reports for clients – Quantitative reports and present findings and provide recommendations • Manage customize research projects, bid and handle incoming tenders, manage winning projects fieldwork and prepare final reports • Clients span from Major International TV news channels, Globally known newspaper brands, Internet companies, Luxury brands, credit card companies etc.

YouGov | Nov 2016 - Nov 2018

Associate Manager

• Train clients in using syndicated research product – BrandIndex (online based market research) • Produce monthly / quarterly reports (PPT deck) from internal data – Qualitative and Quantitative reports • Produce automated monthly Excel dashboards for clients after understanding their needs • Handle client enquiries of brands and data across APAC region, explaining trends and solving problems • Clients span from Financial Institutions, Retail brands, FMCG, global restaurant chains to major Internet companies • Communicate with client for extra custom questions that we can add to our questionnaire, liaises between internal teams to get these questions added into our online system

International Data Corporation (IDC) | Mar 2013 - Nov 2016

Associate Market Analyst

•Worked directly under Asia-Pacific Associate Vice President of Client Devices Research in Hong Kong Office •Write up and present Hong Kong’s Personal Computer & Monitor Quarterly Tracker report •Quarterly meetings with major hardware vendors: Lenovo, Dell, HP, Acer, Asus, Samsung, Philips, LG, Sony etc. •Reach out and establish relationships with major distributors, System Integrators and IT mall consumer channels to collect more data for research and better understand local market, present findings in quarterly reports to all vendors and my APAC team members •Special task – Research and explain internally to APAC team about Hong Kong’s unique Grey Market situation via Power Point Presentations, explaining the key factors, finances, flow of goods of this world unique market

L'Oréal | Jan 2012 - Jun 2012

Market Coordinator & Analyst - internship

• Worked directly under the Brand Director of Matrix, Redken, Pureology and ESSIE nailcare for Asian-Pacific (APAC) • Collect market data from 14 Asian-Pacific Countries, analyze and forecasted Market size of APAC Professional Haircare market. (Japan, Australia, New Zealand, China, Hong Kong, Taiwan, Korea, India, ASEAN countries), benchmarking growth against GDP growth per country • Coordinate actions between APAC countries and Product development team (in USA) in Paris office • Mini proj - Analyzed Sales of ESSIE Nailcare in Asia, estimated market size of Nailcare market in APAC countries with professional country data • Locate errors in sales reporting database (DIM system) from individual APAC countries, provide suggestions for amendments, resulting in a more accurate future sales figure reporting • Report and follow-up on country’s schedule in Digital Marketing on Website creation & Facebook brand page, ensuring a website for each country by the end of 2012

Ricoh Hong Kong Limited | Jan 2010 - Jul 2010

Account Executive

• Promoted book-binding machines and supplies to potential customers in their offices for report binding throughout Hong Kong, resulting in sales of USD16700 per month, 118% of sales target • Maintained long lasting relationships with existing clients such as Goldman Sachs, Morgan Stanley, HSBC, Deloitte & Hong Kong Government, leading to continued purchases • Facilitated seminars regarding product training, resulting in fewer service calls • Collaborated with technical team when products malfunctioned, increasing efficiency of services and improving customer satisfaction

Bureau Veritas | Sep 2008 - Nov 2009

Laboratory Consultant

•Tested toxic substances content in sample toys from global brands Toy R s, Mattel, Wal-Mart according to different regional standards •In charge of extraction of testing solutions, with departmental monthly income of $2,800,000 •Executed complex numerical data in analyzing toy prototypes

My Education

Take a look at my formal education

Bootcamp, Data Science and Machine LearningXccelerate | 2021
Advanced Master, Strategic Management of International BusinessESSEC Business School | 2012
Master, Strategy, Economics, Business Environment EuropeThunderbird School of Global Management | 2011
Engineering, Chemical EngineeringThe Hong Kong University of Science and Technology | 2008
Secondary School Munsang College | 2005

About Me

CP Chan

9+ years of research and analytical experience in industry, consumer, and general market research, with strength in working at regional levels with people from different backgrounds. Expertise in questionnaire design, data analytics, market reports

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