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Cagatay Senturk

Cagatay Senturk

Customer Insights Analyst

KLM

Technologies

My Portfolio Highlights

My New Project

Dr. Semmelweis and the Discovery of Handwashing

My New Track

Data Analyst

My New Course

Introduction to Python

Data evangelist, spreading the gospel of data-driven decision-making.

My Work

Take a look at my latest work.

course

Introduction to Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

KLM Royal Dutch Airlines | Jul 2022 - Present

Customer Intelligence Analyst

I use Google BigQuery to analyze specific questions and give advice on how to proceed based on data. Lastly, I create dashboards on TIBCO Spotfire and support the product teams in improving their decision making.
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Air France-KLM | Jul 2017 - Jul 2022

Business Intelligence Expert

I analyzed complex datasets on TIBCO Spotfire and develop self-service BI applications for enterprise usage. I gather user requirements and implement analytical solutions using TERR, Python, Iron Python and JavaScript. At the same time, I implemented best practices to ensure dashboard design consistency for the best user experience across different projects.

Air France-KLM | Dec 2015 - Jul 2017

Business Intelligence Agent

I analyzed KPIs such as sales, revenues, bookings and communicated on them with central offices and local establishments all around the world. Furthermore, I took the initiative and established numerous automation processes for many periodic reports with VBA which increased the efficiency. I also contributed e-marketing activities with creating segmented target groups for the commercial newsletters aligned with digital strategies.

Air France-KLM | Apr 2014 - Dec 2015

Digital Service Agent

N/A

Variteks Orthopedics | Dec 2013 - Apr 2014

Import Export Specialist

I orchestrated import and export operations by maintaining communication with the customers, organizing and keeping track of logistic activities and custom procedures.

Teleperformance | Feb 2011 - Mar 2012

Technical Support

I diagnosed and provided solutions to the customers' inquiries regarding their mobile phone. Besides, I moderated the Nokia Support Discussions community and, on this forum, I shared weekly/monthly tips and tricks articles regarding Nokia cellphones. Also, I regularly monitored the Social Media channels such as Twitter and Facebook to provide excellent customer support.

Cosmos Sunglasses Inc. | Nov 2010 - Nov 2011

Management Trainee

I helped managing the team of 10 sales associates to ensure monthly targets achieved by running weekly meetings, tracking and evaluating everyone on the sales team. At the end of one year period, we were able to increase the sales by 52%.

Gap | Oct 2007 - May 2008

Sales Representative

I was influencing customers' buying decisions with the information about the quality, value and style of the products as well as solving customer problems in a fast-paced environment.

My Education

Take a look at my formal education

Bachelor's degree, Management Information SysAnadolu University | 2023
Bachelor's degree, EconomicsDumlupinar University | 2010

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