Acheivements: • Coordinated with Fulfillment channel leadership from Australia in order to create a project on removal of stranded inventory from Sydney and Melbourne fulfillment center. Achieved in reducing the unhealthy inventory by 71% • Proactive approach in updating the BWS category products attributes which resulted in less ticket generation from this category by 67% • Deep dived on the aspect of orphaned stock in Australian fulfillment channel by working closely with the AU leadership team in identification of the correct owner and suggested pathway of receiving them in the FC area. Resulting in reducing the backlog by 25% roughly 3000 units from the stakeholders. • While working on Incident Management aspect of work saved $2,50,000 from a CN seller by cancelling incorrect orders in a rescue operation scenario, which became a success story for the China leadership. • Innovated Automation in the ticketing methodology of Australia marketplace which reduced the workhour by 23 hours on yearly basis from each associate • Worked on 1400 tickets of Incident Management which include High Severity incidents related to pricing errors by keeping a SLA of 12hours. • Created the dashboards and the quick links for all the Far East fulfillment centers and trained the fulfillment center associates on ticketing platform migration which resulted in minimal downtime of 4 hours from the fulfillment center end. • Reduction in the TP90 BY 12% from the Singapore marketplace issues after working up with the internal retail teams by taking a proactive approach in updating the expiration information. • Top achiever in metrics for the last two quarter in the Far East marketplaces.

Amazon | Sep 2012 - Apr 2014

Seller Support Associate

Achievement -A success story was written around an escalation scenario handled by me which involved the execution of Amazon leadership principles. Responsibilities - Communicate with sellers to ensure resolution of the issue in a timely manner. - Fixing the defects in the catalog raised by the external stakeholders. - Coordinate with leadership team to provide proper resolution to escalation scenarios. - Trained an up-skilled an associate to work in the catalog related issues.

Bank of America | Nov 2009 - Sep 2012

Process Associate

Achievement: -Awarded as Top performer for the team in the month of May in 2010 and awarded a special prize for quality analysis in improving team quality score in November 2010. -Worked on process improvement for reduction of steps while working on invoice related issues. Successfully able to minimize 2 steps while working on invoices. Responsibilities - Account Maintenance activities and handled customer issues on account related activities. -Handled issues raised from Small Business clients. -Analysis of quality and figuring out defects from team perspective. -Coordinated with the Line of Business and suppliers in USA for creation of manual contractor payment scenarios. -Billed and charged the clients for the work done on property preservation. -Audit of exception scenarios raised from internal teams.

NIIT Ltd | Aug 2007 - Jul 2008

Lab-Coordinator/Technical Support Engineer

Responsibilities:- - Responsible for maintenance of a lab network with 60 machines. - Troubleshoot network & hardware related issues on a high priority basis. - Logging calls and vendor interactions regarding various network and hardware failure issues. -Installation and updating of systems so that there is smooth delivery of service to customers.

My Education

Take a look at my formal education

MBA; Bachelor of Science, Quality Control Technology/ TechnicianSikkim Manipal University | 2013

WWA Cossipore English Medium School

About Me

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