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Delford Lobo

Delford Lobo

Certified

Senior Web Solutions Specialist

Newfold Digital

Technologies

My Portfolio Highlights

My New Project

Introduction to DataCamp Projects

My New Course

Introduction to Python

My New Certification

Data Analyst Associate

Data conductor, orchestrating the symphony of insights with precision.

My Work

Take a look at my latest work.

workspace

COS Case Study

certification

Data Analyst Associate

workspace

JustDiceCase

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst

Associate

Other Certificates

Datacamp Associate Data Analyst

cPanel LLC cPanel Professional Certification

GlobalGyan Academy of Management Education CII Smart Manager Certificate Programme

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Newfold Digital | Apr 2022 - Present

Senior Web Solutions Specialist

Prioritized additional projects to add value while simultaneously handling the existing duties as a Web Solutions Specialist on a day-to-day basis. • Analyzed chat and call data using Microsoft Excel to identify insightful patterns and made recommendations to the management to improve business processes. • Transformed and visualized the team’s attendance data to create a dashboard that aided team the leads to manage agent availability with greater ease. • Delivered presentations to peers as well as new joiners to enhance technical and process knowledge within the team. • Retained over 100 customers that were susceptible to churn by understanding and personally handling the causes of their concern. • Supervised the team members as a Senior Point-of-Contact to enable them in troubleshooting ad hoc queries and handled customer escalations. • Collaborated with the external teams and proactively addressed customer concerns on social media and online forums. • Interviewed prospective candidates and made suitable selections to fulfill staffing requirements in the team.
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Newfold Digital | Aug 2020 - Mar 2022

Web Solutions Specialist

Facilitated a positive customer experience by resolving technical and business grievances in over 9000 customer interactions with respectful and friendly communication. • Identified customer requirements and generated over 800 leads during support sessions facilitating a marked increase in revenue. Scored the highest bench mark for lead generation. • Reviewed and documented relevant technical materials to create inhouse training articles leading to improved teamwide product knowledge. • Achieved consistently high standards and benchmarks of performance and secured 20 performance awards including The Michael Porter Award for Business Effectiveness and Best Performer Quarterly Award (KPI). • Undertook a training program to join the Product Specialist Team that handled high value customers with VPS and Dedicated Servers.

My Education

Take a look at my formal education

Bachelor of Science, Information TechnologySt. Andrew's College of Arts Commerce and Science | 2020
Junior College, CommerceSt. Andrew's College of Arts Commerce and Science | 2017
High School St Francis D'Assisi High School | 2015

About Me

Delford Lobo

SeniorWeb Solutions Specialist | Customer Service Aspiring to use my domain specific and communication and analytical prowess in a Data Analytics Role

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