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Richard Del Rio

Richard Del Rio

Certified

Business Analyst

Spectrum | Winter Haven, FL

Technologies

My Portfolio Highlights

My New Course

Intermediate SQL Queries

My New Course

Understanding Data Visualization

My New Course

Joining Data in SQL

My New Course

Intermediate SQL Queries

My Work

Take a look at my latest work.

track

Power BI Fundamentals

Power BI
course

Understanding Data Visualization

Power BI
course

Joining Data in SQL

SQL
track

Power BI Fundamentals

Power BI

My Certifications

These are the industry credentials that I’ve earned.

Data Literacy

Data Literacy

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Introduction to Power BI
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Charter Communications, Spectrum | Mar 2018 - Feb 2024

Operations Analyst II

Created custom reports and visualizations to support decision-making processes using Excel, PowerPoint, Tableau, WFM Aspect, Kronos and various other programs. Reduced risk exposure by conducting thorough risk assessments and developing mitigation strategies. Consulted with executives to develop operational strategies and processes. Enhanced data accuracy through meticulous attention to detail in data management tasks. Identified inefficiencies in current processes, recommending adjustments that resulted in increased productivity levels. Presented results of mathematical modeling and data analysis to management or other end users. Reports used by over 2000 end users to Drive Performance . Conducted Audits in Payroll, Commissions, timecards, KPIs, and various metrics.
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Charter Communications, Spectrum | Auburndale, FL | Apr 2007 - Mar 2018

Retention Supervisor

Managed up to 25 person team of retention specialists, ensuring consistent performance and adherence to company policies. Increased customer retention rates by developing and implementing effective retention strategies. Generated and analyzed reports to monitor employee engagement and performance trends. Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Reviewed successes and failures to learn from previous mistakes. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Developed strong relationships with customers, understanding their needs and providing tailored solutions for maximum satisfaction. Elevated employee engagement levels through recognition programs, incentive schemes, and opportunities for career advancement within department. Conducted interviews and hiring of potential employees. Filled out and reviewed timecards weekly for up to 200 employees through Kronos.

GameStop | Sep 2005 - Apr 2007

Retail Store Manager

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Created employee schedules for up to 50 employees to align coverage with forecasted demands. Assisted with hiring, training and mentoring new staff members. Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers. Maintained clean and organized store appearance to enhance overall shopping experience for customers. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Established objectives to offer team members clear roadmap to help company achieve overall goals. Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

My Education

Take a look at my formal education

Bachelor's degree in EconomicsUniversity of South Florida | 2004

About Me

Richard Del Rio

Operations Research Analyst offering highly analytical mindset and strong project management skills across strategy, financial, performance, capacity planning and scheduling areas. Friendly and approachable with excellent communication and leadership

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