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Devansh Thaker

Devansh Thaker

Business Analyst

AMEX

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Course

Introduction to Python

My New Track

Data Analyst

Curious explorer of data landscapes, seeking hidden treasures.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

course

Introduction to Python

course

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

WebEngage | Aug 2019 - Aug 2022

Technical Account Manager

• Resolved queries, issues, and use cases using data analysis, technical support, and problem-solving skills for more than 150 start-up and enterprise clients including Unilever, Byju’s, and C2FO resulting in increased client revenue and retention. • Selected to manage 7 priority customer accounts and assisted them on urgent issues and projects, based on proven success in providing exceptional client service. • Attained hands-on experience with B2B SaaS platform and guided clients to make use of it for customer engagement. • Addressed client escalations on a priority basis and worked with the cross-functional team to resolve issues efficiently. • Extracted data using BigQuery and generated QBR reports for the clients as well as analyzed complex data discrepancy issues of clients using MS Excel functions in real-time. • Managed and tracked priority client issues with the engineering team using project management tools like Jira. • Created a detailed report of product issues and assisted the Engineering team in the root cause analysis. • Advised clients in Rest API integration and made use of Postman for testing GET and POST APIs. • Led an internal team working on fixing iOS SDK integration issues and created Kanban boards on Jira. • Created technical documentation for iOS and Engagement module on Confluence for internal teams. • Suggested multiple features to the product team and discussed a list of product requests from the client side. • Trained newly joined employees and helped them understand the product in detail.
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My Education

Take a look at my formal education

Master's of Science in Information Systems ManagementArizona State University (ASU) | 2023
Bachelor's of Technlogy in Computer EngineeringNMIMS University | 2018

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