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Devin Chaloux

Devin Chaloux

Open to Work

N/A | Deerfield, NH

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

AI aficionado, dancing with algorithms in the realm of possibilities.

My Work

Take a look at my latest work.

course

Understanding ChatGPT

course

Understanding Artificial Intelligence

course

Introduction to Python

course

Understanding ChatGPT

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Understanding Artificial Intelligence
Understanding ChatGPT
Understanding Data Science

My Work Experience

Where I've interned and worked during my career.

InSpace Proximity | Mar 2023 - Jul 2023

VP, Customer and Product Solutions

N/A

Esme Learning | Aug 2022 - Dec 2022

Learner Experience (LX) Operations Manager

With my seniority and experience working cross-functionally at Esme, I shifted into a role that allowed me to focus on projects to streamline internal processes and design solutions to common problems learners would experience in our courses - all in service of an amazing learner experience! -Streamlined and automated processes within Esme’s technology stack to increase Course Operation staff’s efficiency -Expedited the migration of CRM and ticketing systems to completion in under 1 month -Improved the learner experience by reducing friction with creative solutions, increasing satisfaction of the LMS to 90+%
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Esme Learning | Jan 2021 - Aug 2022

Director of Learner Success

I lead the Learner Success Team at Esme Learning Solutions as well as develop and execute the strategy of Esme's Success and Tutor Teams. I was a key stakeholder in designing the overall learning experience as the Voice-of- Customer (VoC) in collaboration with our Curriculum and Production teams. Key Responsibilities: -Transformed the strategic engagement plan and holistic learner support system for Esme’s executive education courses to support cohorts between 20 and 500 learners -Exceeded learner success metrics including a >90% completion rate and average course NPS above 50 -Led a team of 3 Success Coach Team Leads to drive consistency of the learner experience across all courses, including the management of 20 contract Success Coaches -Collaborated with 4 partner universities to identify partner-specific needs and implement customized Course Operations experiences -Created and revised learner personas to support the Course Operations, Curriculum Development, and Marketing Teams -Developed best practices for the tutor teams with the Head Tutors to promote efficiency and consistency across courses -Researched trends in adult education, learner support, and outreach strategies to inform best practices for the Success and Tutor Teams -Served as an ambassador of Esme’s university partners and the Esme Learning brand

Esme Learning | Jun 2020 - Jan 2021

Success Coach Team Lead

-Designed and implemented learner success support in executive education courses and programs, tailoring support to the profiles of student learners -Achieved completion rates >90% in courses and programs

Southern New Hampshire University | Aug 2018 - Present

Adjunct Professor

-Created an undergraduate general education curriculum course in 3 months to develop transferable skills for college freshmen -Updated course content and assessments every 6 months to improve success of course outcomes -Developed innovative content and assessments to encourage students to learn through experimentation and achieve pass rates above 90% -Evaluated course outcomes with in-depth constructive feedback to class sizes between 15 and 35 students Courses taught include: -MUS-101 - Music and Meaning (on campus) -SNHU-107 - Online Success Strategies (online) -IDS-100 - Perspectives in the Liberal Arts (online)

Southern New Hampshire University | Sep 2015 - Jan 2020

Academic Advisor III

-Analyzed learning data for a caseload of 250+ students to track student progress and provide just-in-time support, resulting in over 200 conferred degrees -Evaluated effectiveness of advising processes and strategies leading to increased student caseload success 25%+ over the benchmark -Audited student registrations and degree programs to ensure accuracy of program advisement resulting in 25+ students reducing time to completion by at least 2 months -Piloted 2 major advising initiatives that led to significant changes within the SNHU advising department model

Indiana Theory Review | May 2016 - Sep 2017

Editorial Consultant

-Advised current Editor-in-Chief on best practices for success of the journal -Consulted strategies in strengthening relationship with Indiana University Press for the journal's sustainability

Indiana Theory Review | Mar 2014 - May 2016

Editor In Chief

-Conducted all operations for a peer-reviewed journal in music theory, including overhauling the journal’s organizational structure to ensure future sustainability -Negotiated and managed the completion of 2 successful contracts to increase access and digitally preserve journal issues through the JSTOR and RILM databases -Consolidated the journal’s operations with Indiana University Press, reducing overhead by 200% and securing the financial solvency of the journal -Edited, formatted, and published articles accepted for publication for Volume 33, utilizing Adobe InDesign and Illustrator software

Indiana University Bloomington | Jun 2012 - May 2015

Associate Instructor | Coordinator

-Researched music theory and history and presented findings nationally, regionally, and locally. -Managed six other associate instructors, providing one-on-one feedback on their performance on a quarterly basis -Designed and implemented an undergraduate aural-skills course with an innovative assessment structure inspired by competency-based learning initiatives -Provided in-depth critical and constructive feedback to students to improve student outcomes

University of Cincinnati | Sep 2010 - Jun 2012

Graduate Teaching Assistant

-Researched music theory and history and presented findings regionally and locally. -Designed and implemented an undergraduate theory and aural-skills curriculum with a focus on diversity in music -Taught a complete undergraduate music theory and aural skills curriculum -Provided in-depth critical and constructive feedback to students to improve student outcomes -Mentored struggling students through one-on-one meetings, providing alternative instructional methods

University of Connecticut | Jul 2009 - May 2010

Publications Assistant, Office of the Registrar

-Oversaw the editing of the undergraduate student catalog, proofreading for errors and inaccuracies -Facilitated the Registrar office’s migration of the physical student catalog to an online resource -Organized files and hardcopy student records, upholding student privacy and confidentiality per FERPA regulations

University of Connecticut | Jan 2009 - Jul 2009

Orientation Leader, Office of Orientation Services

-Acclimated over 3000 new undergraduate and transfer students into the university atmosphere through a two-day intensive orientation program -Mentored students on course choice and university activities -Mentored students in university life decisions to support their success and experience at the university

My Education

Take a look at my formal education

Doctor of Philosophy - PhD, Music TheoryIndiana University Bloomington | 2022
Master of Science (M.S.), Higher Education AdministrationSouthern New Hampshire University | 2018
Master of Music (M.M.), Music TheoryUniversity of Cincinnati | 2012
Bachelor of Music (B.M.), Music TheoryThe University of Connecticut | 2010

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