Beta

Devin Crow

Certified

Analyst

Lemonade | USA

Technologies

Curious explorer of data landscapes, seeking hidden treasures.

My Certifications

These are the industry credentials that I’ve earned.

Data Literacy

AI Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Freelance | Jul 2023 - Present

Miniature Painter

Freelance miniature painter for roleplaying and tabletop games, including Dungeons & Dragons, Shatterpoint, Marvel Crisis Protocol, Warhammer 40,000 and larger pieces like terrain. Majority of my works are displayed at the Tempe location of Gamers Guild AZ for their member's library and RPG Room.

Lemonade | Aug 2022 - Present

Fulfillment Lead

- Coordinate between international siloed departments including engineering, finance, analytics, operations, product, vendor management, IT, legal, compliance, claims management, and customer service - Manage fleet of 175,000 OBD-II diagnostic devices and associated fulfillment supplies and accessories - Manage fleet of 175,000 SIM cards and associated data usage and costs, reducing spend by over $500,000 through internal investigations, fraud identification, and cost-saving initiatives - Own upgrade project of 30% of device fleet to more cost efficient SIMs, with estimated annual savings of over $200,000 - Own relationships with fulfillment partner and 5 fulfillment supply vendors across several countries - Fulfill requests via Unthread AI ticketing system as administrator and point of contact for several sensitive claims services - Routinely scope and analyze potential vendors across the business via independent research and RFIs - Provide support to CX and Engineering departments and routinely handling fulfillment requests via Fibery ticketing system - Own quarterly device fleet audit and reconciliation presented to independent auditing firm Investigate vendor invoices to verify accuracy, identifying over $50,000 in incorrect billing

Metromile | Oct 2019 - Aug 2022

Fulfillment Administrator

- Manage relationships with fulfillment partner and 5 fulfillment supply vendors - Manage migration of device fleet from Metromile to Lemonade, including transition to new fulfillment partner - Managed upgrade of 3G portion of fleet to 4G devices ahead of data vendor support sunset - Support CX and Engineering departments and routinely handling fulfillment requests via JIRA and Fibery ticketing systems - Manually work fulfillment system errors in Sugar CRM and in-house policy management system - Analyze and improve workflows across departments, focusing on operational efficiency and user experience

Metromile | Mar 2019 - Oct 2019

Senior Customer Service Advocate

- Achieve personal KPIs on phone and email channels, averaging 8+ NPS and 90%+ on regular QA audits - Maintain Personal Lines insurance license, providing excellent customer service with insurance inquiries, policy changes, technical questions, and navigation of the Metromile Dashboard and app - Identified error in Salesforce email queue system that caused incoming customer emails to be lost and worked with management and Salesforce administrator to deploy system fix and educate team members on proper system procedures - Flag accounts that breach underwriting guidelines or may be engaging in fraudulent activities by investigating accounts and gathering information from customers during phone calls

Cornerstone Advisors | Jun 2018 - Mar 2019

Project Administrator

• Serve as main point of contact between clients, vendors, and project team on 10 active projects spanning from one-month to two-years in length • Support Project Manager throughout lifecycle of projects, from kick-off through close out by leveraging Microsoft Dynamics resource planning software • Provide both internal and project support within Technology practice, including systems selections, implementations, and advisory work across over 60 projects with more than $6.5 million in annual revenue • Manage scheduling and timeline for projects to ensure timely completion of deliverables • Draft and edit deliverables, including RFPs, PowerPoint decks, recurring reports, on-site agendas, and other project related collateral • Create and manage technical surveys in SurveyGizmo for clients to gauge satisfaction levels of their software systems • Coordinate with clients for information requests, call scheduling, and on-site logistics • Manage internal Performance Platform project to build a client subscription- based web tool to monitor performance compared to peer data • Leverage SmartSheet web-based software to collect data and manage reports with clients • Assist in developing and formatting collateral for client project workbooks; prepare and assemble all workbooks for client use • Work with vendors to collect updates on their software offerings and industry trends

Freelance Creative Services | Jan 2018 - Present

Photographer and Writer

I'm an artistic photographer with some experience in event photography as well. My portfolio includes photography, writing, and other deliverables I have created.

Greystar | Aug 2016 - Jun 2018

Management Coordinator

• Create and produce Excel, Word, and PowerPoint documents using branding guidelines for internal and client use • Create reports and presentations utilizing Microsoft software for direct use by the CEO and top executives • Update content for Client Services collateral, such as National Capabilities Brochure • Create RFP templates for national use utilizing Qvidian software; manage and edit RFP documents • Create competitor analysis reports and perform audits • Create annual client survey presentation for executive board by analyzing Kingsley client survey data • Utilize Salesforce Software to perform missing account audits • Participate in all internal meetings to brainstorm and develop strategy, creative and development work for clients

Greystar | May 2016 - Aug 2016

Corporate Copywrite Intern

N/A

Arizona State University | Jul 2015 - May 2016

Instructional Design Assistant

• Evaluate over 1000 online courses per Quality Matters guidelines to ensure students have access to complete that are best suited to their educational needs. • Organize data and write reports for Instructional Designers and Quality Assurance Manager to monitor course progress and quality • Notify Instructional Designers of course elements that are poor or missing, allowing them to contact faculty and edit courses.

Arizona State University | May 2014 - Jul 2015

Student Worker/ Admin Assistant

• Assisted in purchasing and managing multiple accounts for over 50 professors and researchers • Facilitated the relocation of a research center consisting of over multiple laboratories and over 50 researchers and professors • Manage travel and expenditures of several professors and researchers, assuring all protocols were met • Attend to front desk of research center, performing tasks such as shipping and receiving packages, electronically filing financial data, and various clerical duties for researchers and professors • Effectively communicate with international students in order to assist them with various administrative, purchasing, and security related tasks • Designed and purchased promotional items for semiannual research center meetings attended by over 100 professors and researchers from across the country to publicize and create brand recognition for both the Connection One research center and Arizona State University. • Assist in planning and executing semi-annual meetings for research center, as mandated by the National Science Foundation, to present research updates and proposals to partner universities, industry members, and NSF delegates

ASU Campus Bookstore | Aug 2013 - Sep 2013

eFollett Associate

• Aided in picking, processing, and packing orders accurately and efficiently in a fast paced environment • Performed customer service by retrieving orders for customers, updating customers on the status of their orders, and helping customers in finding textbooks • Managed counter for students to receive their textbooks, assisting hundreds of students and parents daily

Mingus Union High School | Jun 2013 - Aug 2013

Bookstore Clerk

• Assisted Manager with 2012/2013 close-out, book and material returns, refunds, check writing, and cataloging for 1400 students • Expedited 2013 fall registration and administrative tasks, including filling online orders for students and parents as well as those paying in person • Managed cash register and processed cash, check, and credit card transactions • Led a team of four employees in filling orders, processing transactions, and customer service

My Education

Take a look at my formal education

Bachelor of Science (BS), MarketingArizona State University, W. P. Carey School of Business | 2017

Peggy Payne Academy at McClintock High School | 2013

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