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Antonio Di vaio

Antonio Di vaio

University of Wales Trinity Saint David | London

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Project

Introduction to Notebook Projects

Data enthusiast, embracing the beauty of numbers and algorithms.

My Work

Take a look at my latest work.

course

Software Engineering Principles in Python

course

Intermediate Importing Data in Python

course

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Apple | Jun 2024 - Present

Machine Learning and Reporting Analytics CE

N/A

Apple | Jul 2022 - Present

Technical Specialist

• Enhancing the customer experience during the check-in process through the implementation of a project focused on optimizing time efficiency. • Consistently achieving an average of 3.5 sessions per queued hour, demonstrating efficient multitasking abilities. • Providing technical guidance and offering viable solutions to support team members. • Contributing in daily meetings to provide updates on results and offer insights into effective solutions for various issues. • I have been selected for a project in order to improve Session per Queued hour and Customer waiting time perceived • Demonstrating excellent analytical, critical thinking, and problem-solving skills. • Thanks to my work with the team ,implementing new ideas and also getting result ,I have exceeded the expectation of my position for the entire year.
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University of Wales Trinity Saint David | Apr 2022 - Jul 2022

IT service desk assistant

As a weekend IT Helpdesk Assistant, my role primarily involved providing 1st and 2nd line IT support for incidents and service requests, in person or via remote support tools, to over 500 students and staff. Key responsibilities: • Support to the users via a ticketing system across Windows and macOS laptops, mobile devices and SaaS applications. • Troubleshoot and resolve technical issues related to laptops, peripherals and operating systems • Follow and ensure compliance with IT security guidelines and policies. • Investigate and implement ways of reducing end-user demand of the support team. • Keep up to date on technology changes and new IT support techniques.

The Londoner Hotel | Jan 2022 - Jul 2022

Head Waiter

N/A

The Londoner Hotel | Sep 2021 - Jan 2022

Senior Bar Waiter

N/A

The Ritz London | Oct 2018 - Aug 2021

Bar Waiter

N/A

NET ELECTRONIC SMT S.R.L. IN SIGLA N.E.S. S.R.L. | Jul 2017 - Sep 2018

Electronic Technician

Electronic technician specialised in THT and SMD assemble, soldering, PCB modifies and testing , quality check at the end of the whole process and then shipping.

Esercito Italiano - Italian Army | Jun 2014 - Jun 2017

Soldier

Volunteer soldier

Linea Informatica | Oct 2013 - Apr 2014

IT First Line Support

Focused on repairing : Mac Book pro iMac Laptop Notebook Personal computer Printer Email account Operative system Network problem

Hotel Bahia | Jun 2013 - Sep 2013

Restaurant waiter

N/A

My Education

Take a look at my formal education

BSC, Cloud Computing in Cloud Computing & Cyber SecurityUniversity of Wales Trinity Saint David | 2024
High School Diploma, Industrial Electronics Technology/ TechnicianIPSIA di San Benedetto del Tronto | 2012

About Me

Antonio Di vaio

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