- Review, propose and establish credit limits for assigned accounts - Complete comprehensive credit inquiries - Perform credit file reviews on new client applications as well as periodic credit reviews on existing clients - Check and/or approve orders that require authorization - Analyse credit records of existing customers and assess potential risk - Manage and maintain Customer Master Data - Generate various reports to be used by the credit team, credit manager and/ or CFO.

Sysco Grand Montréal | Dec 2018 - Mar 2020

Credit Associate

• Assess accounts on hold and released/hold orders to minimize risk from a credit standpoint. • Reconcile accounts by identifying and analyzing payment discrepancies • Generate various reports (AR Aging, Holds Report, etc.) to be used by the credit team and credit manager. • Complete all account openings in Master Data and assist with update/ modification requests. • Support customer service representatives, marketing associates and other team members with credit-specific inquiries and credit-policy related questions. • Collect from the main assigned accounts while ensuring compliance with existing credit policies. • Deliver customer service for accounts receivables and assist with various client and marketing associate inquiries. • Produce and send account statements to designated clients. • Coordinate with the credit manager and national account managers. • Assist the credit manager during special projects.

Imperial Tobacco Canada | Oct 2018 - Dec 2018

Returns Analyst - Account Receivables Management

- Ensure retailer returns are being picked up and processed in a timely manner. Escalate client issues and solutions to our delivery partners. - Coordinate with delivery partners to investigate lost/missing returns to ensure retailers get credited appropriately. - Ensure that pending items in A/R are cleared in a timely manner using SAP. - Create various Key Account payment reports. Create outgoing payment reports for retailers and Account Representatives to consult. - Audit payment issues report, marketing payments report, and other reports created by our Romanian GBS off-site teams to ensure procedures are being followed appropriately.

Imperial Tobacco Canada | Apr 2018 - Oct 2018

Collections Analyst - Risk Management

- Analyze, review and act on retailer's various requests, Canada-wide, ensuring that risk is kept to a minimum from a credit standpoint. - Flag and investigate any payment issues that have been missed by the system. - Support customer service, account representatives and other team members with credit-specific inquiries and credit policy-related questions. - Review and grant or reject payment extension requests to mitigate risk of non-payment. - Manage releasing/rejection of first orders for new retailers. - Support collections analysts with procedures and policies to ensure proper information is being transmitted to retailers and procedures are duly followed. - Support the collections team during peak periods to ensure all payment issues are dealt with in a timely manner.

Concentrix | Apr 2017 - Dec 2017

Bilingual Technical Support Advisor, Senior Advisor

- Provided technical and remote support for all consumer Apple devices and software - Performed as a Technical Support Advisor; provided help to customers with troubleshooting, hardware and software issues as well as repairs - Performed as a Senior Advisor; providing help to technical support agents, helping customers for escalations, complex issues and special circumstances

Courrier Rapide | Oct 2014 - Nov 2015

Bike messenger

Picking up letters and packages. Delivering letters and packages.

Bell | Oct 2013 - Oct 2014

Sales Representative

Cold call potential customers Sell Mobility, TV and Internet services to new customers Sell upgraded services to existing customers Keep customer records up to date

Best Buy | Nov 2013 - Mar 2014

Salesman

Selling videos games and consoles as well as computers to customers. Cleaning my department. Facing.

My Education

Take a look at my formal education

Sciences Humaines Profil Administration, Business Administration and Management, GeneralCollege Maisonneuve | 2015

GED College Français de Montreal | 2013

Create Your Data Portfolio for Free