Developing reports necessary to manage Program Office performance and meet customer needs. Working with technology partners to develop these reports, including technical scope, design, development, debug and user acceptance testing. Administer program operations reports where necessary and produce corporate level reporting to support management decision making, business development, finance, and marketing. Documentation of reporting requirements, procedures and business rules necessary to support the delivery of reporting and analytics.

Trovus | Nov 2011 - Mar 2014

Data Manager

Developing and maintaining BI reports for multiple clients. Cleaning and connecting multiple datasets from different systems to provide complex and rich analysis on customer behavior and impact of company actions. Merging data from client systems into in-house BI solution.

Aon Hewitt | May 2009 - Aug 2011

BP SAP Reporting Lead

Coordinating the Hewitt off shore team in respect of the delivery of scheduled reports (daily, weekly, monthly etc.). Providing client HR population (BP) with complex ad hoc reports from SAP HR system. Acting as an escalation point to the client. Acting as a technical subject matter expert on report complexity and delivery.

Aon Hewitt | Jan 2008 - Aug 2011

Senior Operational Support Analyst

Supporting internal clients with ad hoc and scheduled reports. Preparing analysis of process and statistics to identify process improvements and off- shore opportunities. Designing in-house tools based on MS Access to support operations, automation of reporting process with VBA and macros.

Aon Hewitt | Apr 2007 - Jan 2008

Operational Support Analyst

Knowledge transfer from reporting team in Glasgow. Supporting internal clients with ad hoc and scheduled reports.

Capgemini | Oct 2006 - Apr 2007

Problem Manager

Delivery of ITIL aligned Problem Management process. The primary objectives were to prevent problems and resulting incidents from happening, to eliminate recurring incidents. Providing statistical data analysis and data input for monthly SLA reporting for internal and external clients.

Capgemini | Mar 2006 - Nov 2006

Incident Handler

Providing 1st line technical support, routing of raised incidents to relevant support teams.

Gondek sp z o.o. | Nov 2002 - Feb 2006

Production Manager

N/A

My Education

Take a look at my formal education

Master of Science, IT / EconomicsWyższa Szkoła Biznesu - National Louis University w Nowym Sączu | 2002

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