• Oversee customer and staff training needs across the Americas, EMEA, and Asia-Pacific regions. Onboard 25 new starters annually, around the world. • Write and deliver customer webinars, demos, and resources for product and system updates. • Provide LMS setup and integration training including Blackboard, Canvas, D2L, and more. Design, run, and oversee customer onboarding process across multiple departments (Sales, Marketing, Tech support, etc). • Strong data analysis and data visualization skills (Excel, Python, Power BI, Tableau).

Cambridge University Press & Assessment | Nov 2018 - Dec 2021

Training Executive

• Identify training needs across the Americas and EMEA. Regularly provide trainings for new systems and products. Onboard 10 new starters annually. • Serve as Superuser (conduct trainings, create resources, troubleshoot issues) for 12+ business systems including, but not limited to: Salesforce, Camtasia, Vimeo, and more. • Design and deliver Introduction to Data Science course.

Cambridge University Press & Assessment | Mar 2017 - Nov 2018

Administrative Assistant

• Assist the Senior Vice President of Academic US with daily administrative needs (scheduling, travel, expenses, research, various assignments). Complete research (market, competitor, strategic) projects as assigned. • Plan and organize office-wide events and training programs for Academic Dept; New York Office (100+ people). Work closely with Cambridge + IT contacts for Global Meetings and conferences. Coordinate setup, catering, A/ V, logistics, cleanup, and more. • Serve as Concur superuser for Academic Team. Stay up-to-date on policy changes. Offer regular training and assist staff with expense processing and monthly report submission. • Serve as SharePoint superuser for NY Office. Maintain pages, monitor uptake, recommend process improvements, train and assist users with page creation and maintenance. • Create and update Business Continuity Plan and associated Emergency Action Plans, Phone Trees for NY Office. Work across departments and business units to ensure understanding and compliance.

Global Kids | Jul 2015 - Aug 2016

Administrative Assistant

• Part of 2-person operations team for 90-member organization; responsible for office operations, logistics, fixing minor technology issues, etc. • Schedule interviews and conduct reference checks. • Book travel arrangements, coordinate with vendors, assist with event set up. • Set up presentations, video chats, and conference calls. Handle incoming calls and emails. Responsible for maintaining laptops, tech equipment, and other valuables. • Draft invoices and expense reports for bills and supplies. Order supplies and keep the office well stocked. Distribute mail, make deliveries to sites and department offices, and other administrative tasks as required.

Center on Philanthropy and Civil Society | Apr 2014 - Dec 2014

William Randolph Hearst Fellow

• Compiled and analyzed data on international fellows program, • Assisted with event set up and coordination, - Drafted correspondence, • Worked with senior staff members to create organization literature including brochures, booklets, literature reviews, and more.

The Graduate Center, City University of New York (CUNY) | Sep 2013 - Dec 2014

Graduate Student Assistant

• Responsible for answering phones and distributing messages and mail to faculty members, • Responded to questions and emails from prospective students, • Set up video conferences, online colloquia. Scanned, copied, and uploaded books for professors, • Maintained the department information desk

My Education

Take a look at my formal education

Master of Science (M.S.) in Data ScienceEastern University | 2026

Master of Arts (MA), Political ScienceCity University of New York Graduate Center | 2015

Bachelor of Arts (B.A.), HistoryUniversity of Delaware | 2013

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