Manage the general administration of the Solarwinds Orion Software and supporting tool sets responsible for but not limited to: Server monitoring, Application monitoring, Netflow monitoring, as well as documenting the monitoring request and change control documentation. Review/modify/create/finalize design documents, plans, and configurations for day-to-day operations and support of the dual site Orion SolarWinds performance monitoring environment. Responsible for designing and implementing technologies for the monitoring and automation of the enterprise datacenters and cloud environments that assist in infrastructure and application event detection and alert remediation. Ensure all relevant infrastructure and services are properly covered within our monitoring and alerting systems in a manner consistent with our standards; collect the right metrics at the right frequency and ensure the data is readily available for effective alerting, reporting, and analysis. Participate in strategy and future implementation discussions for the redesign and implementation of monitoring environments to modernize with latest technology trends. Create/maintain documentation for monitoring requirements, processes, and implementation.

Kinder Morgan, Inc. | Mar 2021 - Jan 2023

IT Operational Associate - SolarWinds Administrator

N/A

United Site Services | Jan 2021 - Mar 2021

Mobile/IT Specialist

Primary (POC) for T-Mobile Wireless Phone Plan device ordering process, and troubleshooting various issues with Android and Apple devices such as activating mobile devices once devices arrived for end users, upgrading of devices software, setup of mobile phone accounts on the Exchange Server and assigning the various IT policies to their devices as appropriate. Provided general IT Helpdesk services ranging from unlocking clients employees account lockout using Active Directory, installing and configuring authorized software on approved workstations, used remote tools (RDP, VPN Viewer) to repair software issues for end users that are working out of the office, and Help Desk Operation Daily ITSM incidents and request reporting.

RSW Technology | Sep 2018 - Mar 2021

Information Technology Technician

Work as a team member on a multitude of IT support projects for a variety of companies; doing work such as computer system migrations, support/ troubleshooting to client’s users, and system installations.

RSW Technology | Sep 2020 - Jan 2021

Mustang CAT

N/A

Kinder Morgan, Inc. | May 2019 - Aug 2019

Data Analyst Intern

Collaborated with the IT Infrastructure and IT Automation groups to design, construct, and implement a Data Analysis Dashboard System using Microsoft’s Power BI Software. Participated in a 3-week Slalom/Microsoft Power BI boot camp where we learned how to navigate Power BI and to use DAX and R code language for Data Analysis Querying Expressions. Presented my Power BI Data Analysis Dashboard System to management and executives. Able to express how it could analyze raw data to make conclusions over the effectiveness of the company’s Automation Systems and to monitor the IT Systems Infrastructure.

RSW Technology | Dec 2018 - Jan 2019

Lone Star College

Assisted in leading a team as we installed over 300 data center infrastructure systems (switches, routers, servers, and management consoles) for students at the new Lone Star Westway Park Technology Center. Assisted with troubleshooting of desktop issues and network connectivity. Provided students with training to make cables and install devices.

My Education

Take a look at my formal education

Associate's Degree, Network and System AdministrationLone Star College-CyFair | 2020

About Me

Now that I have had a taste of the industry, my hunger to learn yet remains. I always think to myself that there is more to learn and experience.

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