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Edward Miro

Edward Miro

BI Analyst

McArthur Morgan

Technologies

My Portfolio Highlights

My New Project

Introduction to Notebook Projects

My New Course

Introduction to SQL

My New Project

Introduction to Notebook Projects

Insights whisperer, uncovering hidden gems in the vast realm of information.

My Work

Take a look at my latest work.

project

Introduction to Notebook Projects

course

Introduction to SQL

course

Intermediate SQL

project

Introduction to Notebook Projects

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Introduction to R

My Work Experience

Where I've interned and worked during my career.

CrunchLabs / Go2 | Oct 2023 - Feb 2024

Virtual Assistant / CSR

Major Duties: Multi-Channel Customer Support: Engaged with CrunchLabs customers through phone, email, chat, and social media, providing prompt and empathetic assistance on products and services. Issue Resolution and Order Management: Addressed customer inquiries, resolved issues efficiently, and ensured timely order updates, contributing to a seamless customer experience. Data Quality and Middleware Support: Managed data cleaning and troubleshooting middleware issues to maintain accurate and up-to-date information on the main dataset. Product Knowledge and Best Practices: Maintained a comprehensive understanding of CrunchLabs products, enabling accurate information delivery and adherence to support best practices. Key Achievements: Enhanced Customer Satisfaction: Consistently received positive feedback from customers for empathetic and effective support, fostering loyalty and trust. Streamlined Order Accuracy: Played a key role in reducing order processing errors by ensuring accurate data entry and issue resolution, which led to improved order fulfillment efficiency. Optimized Customer Interactions: Developed a customer support template for common inquiries, helping to reduce response times and ensuring consistent, high-quality communication. Adapted Quickly to Seasonal Demands: Demonstrated flexibility and responsiveness during peak seasons, managing high volumes of inquiries while maintaining service quality.
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SAP Concur | Jan 2022 - Oct 2022

Project Implementation / Activation Coach

Major Duties: Led Client Implementations: Managed end-to-end onboarding of SAP Concur's expense management platform for clients, ensuring timely and efficient rollouts aligned with project goals. Executive Consultations: Led project-based calls with client executives to clarify objectives, timelines, and milestones, fostering alignment across all stakeholders. Advisory and Technical Guidance: Offered expert advice to clients on optimizing their expense management setup, tailoring solutions to enhance the platform’s effectiveness. Team Audits and Documentation: Conducted internal audits to enforce documentation standards and adherence to SAP Concur’s business process protocols. Key Achievements: Successful Retail Project: Executed an SAP Concur implementation for a global retailer, aligning complex configurations to meet both international regulatory standards and client-specific reporting requirements. Enhanced Client Communication Protocol: Developed and implemented a communication framework that improved engagement and transparency, boosting client satisfaction and maintaining project momentum. Streamlined Processes for Speed: Created a checklist to standardize configuration and audit procedures, reducing project onboarding time by 20% and improving documentation accuracy. Problem-Solving for Smooth Execution: Identified potential roadblocks early in the implementation phase, proactively resolving issues to ensure smooth project progression and client satisfaction.

Alorica | Jul 2021 - Oct 2021

Learning Specialist, Global Trainer

As a Learning Specialist and Global Trainer at Alorica, I was responsible for assessing training needs, designing and delivering training sessions to meet business requirements, and ensuring that all training was tailored to specific project needs. I facilitated training for U.S. and Latin American (LatAm) learners while working remotely, ensuring the effective communication of training resources and project-specific knowledge. Key Responsibilities Training Needs Assessment: Collaborated with managers, leaders, and other trainers to identify specific learning needs and ensure training alignment with business objectives. Training Delivery: Delivered comprehensive training for new hires and existing employees to meet project goals, adapting content for U.S. and LatAm teams. Remote Learning Coordination: Worked remotely to effectively communicate training materials and resources to a geographically dispersed audience, ensuring consistency and accessibility. Collaboration and Consultation: Consulted with project managers and leaders to ensure training was effective, addressing specific business requirements and project goals. Key Achievements Tailored Training: Successfully prepared training programs that met the unique needs of U.S. and LatAm learners, ensuring project readiness and alignment with global business needs. Effective Remote Training: Streamlined virtual training sessions for remote teams, facilitating engagement and learning despite geographical challenges. Cross-Department Collaboration: Worked closely with cross-functional teams to ensure training materials were up-to-date and aligned with current business objectives.

ClearCaptions, LLC / Alorica | Jan 2020 - Jul 2021

Captioning Agent

Provided real-time voice-relay captioning for individuals with hearing loss, allowing seamless, live communication by accurately captioning conversations. Used advanced voice-relay technology with high enunciation and focus on precise pronunciation, ensuring each spoken word was correctly captured to minimize information loss. Consistently achieved high monthly accuracy scores through strong active listening and fast, accurate captioning, adapting to different speaker tones and conversation dynamics. Played a key role in maintaining client satisfaction and trust by ensuring high-quality service and adhering to confidentiality standards for all communications. Excelled at rapid transitions between calls, adjusting quickly to new conversations, speakers, and topics while maintaining clarity and caption quality. This role honed my skills in active listening, communication, and real-time problem-solving, consistently delivering reliable and accessible communication support for the hearing-impaired community.

Sykes, ViTac | Oct 2019 - Jan 2020

Voice Relay, Captioning Agent

As a Voice Relay Captioning Agent at Sykes ViTac, I provided real-time captioning for live broadcasts, including local news, weather, and sports programs for various U.S. news outlets. This role required a high level of concentration and attention to detail, ensuring that captions were accurate, grammatically correct, and aligned with journalistic standards. Key Responsibilities Live Captioning: Delivered real-time captions for local news, weather, and sports broadcasts, ensuring all spoken content was accurately captured and displayed for viewers with hearing impairments. Focus on Accuracy: Maintained a high degree of attention to detail, including proper punctuation, speaker separations, and grammar, while adhering to strict journalistic rules rather than creative writing styles. Adherence to Deadlines: Worked under tight deadlines, ensuring captions were synchronized with live broadcasts, allowing viewers to follow events as they happened. Consistent Performance: Consistently met high-performance standards, maintaining a high accuracy score at the end of each month. Key Achievements High-Quality Captioning: Demonstrated consistent excellence in captioning by ensuring all content was clear, accurate, and grammatically correct, which contributed to a positive viewing experience for hearing-impaired audiences. Sustained High Scores: Consistently maintained a high scoring average for caption accuracy and performance, reflecting my dedication to precision and quality. Adaptability in Live Settings: Adapted quickly to various news programs, speakers, and content types, ensuring smooth transitions and uninterrupted service.

Learn to Trade UK | Aug 2016 - Aug 2019

Market Analyst, Executive Assistant, Private Trader

providing executive support and data analysis to clients, utilizing a combination of technical and fundamental analysis. I also played a key role in managing financial data, optimizing Excel tools, and delivering interactive insights to clients. Key Responsibilities Forex and Market Trading: Traded forex and other financial markets using a combination of fundamental analysis, technical indicators, and trading strategies to support executive clients. Data Management and SQL Usage: Utilized SQL to store and manage forex transaction data, exchange rates, and portfolio details, ensuring accurate tracking of financial performance. ODBC Connections and Excel Integration: Set up and maintained ODBC connections to import SQL data into Excel, ensuring real-time data synchronization and up-to-date reporting. Data Visualization and Analysis: Leveraged Excel’s Pivot Tables, charts, and advanced formulas to calculate key financial metrics like unrealized gains/ losses, providing clear visual insights into trading performance. Dashboard Design: Designed and maintained an interactive Excel dashboard with slicers and charts, enabling dynamic data exploration and improved decision-making for clients. Key Achievements Enhanced Trading Insights: Developed sophisticated tools for data analysis, providing real-time insights into trading performance and market trends. Streamlined Data Integration: Successfully automated the process of data import and refresh, improving the accuracy and timeliness of financial reporting. Interactive Client Dashboards: Created a dynamic, user-friendly dashboard for clients, allowing them to interact with their portfolio data and make informed decisions based on real-time metrics.

TeleTech, Energy Australia | Jul 2018 - Feb 2019

Billing Analyst / Energy Consultant

address their energy needs, providing solutions related to electricity, gas, and solar services. I managed complex inquiries and worked to optimize customer satisfaction through tailored advice on energy plans and services. Key Responsibilities Customer Engagement: Addressed customer inquiries related to energy services, including billing, payments, and service issues, ensuring clear communication and timely resolution. Billing and Payment Support: Assisted customers with complex billing questions, processed payments, set up payment plans, and verified and added concession cards to ensure accurate and fair billing. Service Order Management: Raised service orders for any energy faults, ensuring prompt resolution of service disruptions. Energy Plan Optimization: Helped customers select the best energy plan by comparing market options, forecasting future energy needs, and adding value and features to existing plans. Dispute Resolution: Effectively managed customer disputes by clarifying billing issues and working to resolve any concerns or conflicts. NPS Score Maintenance: Consistently maintained a high Net Promoter Score (NPS), reflecting strong customer satisfaction and service quality. Key Achievements Optimized Energy Plans: Successfully helped customers transition to more cost-effective and suitable energy plans, improving both customer satisfaction and retention. Dispute Resolution Excellence: Resolved complex billing issues and disputes effectively, ensuring customers’ concerns were addressed promptly and accurately. Customer-Centric Approach: Maintained a high degree of customer satisfaction, contributing to consistent positive feedback and a high NPS score.

SPIE | Jan 2015 - Aug 2016

Commercial Payment Administrator

At SPIE, I played a key role in managing cash flow reports, resolving payment issues, and coordinating with internal teams to ensure accurate financial processing. My responsibilities involved overseeing large-scale invoicing, improving financial reporting, and providing support to site leaders and contract administrators. Key Responsibilities Cash Flow Reporting: Generated cash flow reports for various sites, projects, and contracts, ensuring accurate financial tracking over designated periods. Invoice Management: Investigated unallocated cash and credit amounts, optimizing and updating spreadsheets for over 5000+ invoices, ensuring up-to- date financial records. Issue Resolution: Identified and resolved account queries, collaborating with internal teams to streamline payment processes and maintain financial accuracy. Cross-Department Coordination: Liaised with site leaders, contract admins, project managers, and supervisors to process purchase orders (POs) and facilitate timely payments. Advanced Data Analysis: Utilized advanced Excel skills (V-LookUp, Pivot Tables) to present data to department heads and sites, enabling clear financial insights and decision-making. GRN Authorization: Authorized Level 2 Goods Receipt Notes (GRNs) for purchase orders, matching GRNs to invoices and ensuring accurate direct costing. General Administrative Support: Managed ad-hoc duties, including printing, scanning, mobile calls, and communicating with suppliers and customers. Key Achievements Invoice Backlog Resolution: Successfully optimized and processed a significant backlog of invoices, ensuring timely updates and resolution. Improved Cash Flow Visibility: Enhanced reporting and cash flow tracking, providing senior management with real-time insights into project finances. Streamlined Payment Processes: Collaborated with various teams to ensure accurate PO processing, improving payment cycles and minimizing delays.

Dogs Trust | Nov 2014 - Jan 2015

Accounts Payable Specialist

to the accounts team by managing a high volume of outstanding invoices and ensuring timely processing. My role involved addressing discrepancies, data entry, and liaising with internal teams to maintain accurate records. Key Responsibilities Invoice Processing: Managed and processed a large backlog of 2014 invoices, ensuring they were accurately entered, authorized, and included in the year- end payment run. Error Resolution: Identified and corrected human errors in data entry, ensuring proper processing and resubmission of invoices to the system. Electronic Mailbox Management: Solely managed the accounts payable electronic mailbox, handling high volumes of data entry, statement reconciliation, remittance advice, and responding to queries. Query Resolution: Addressed queries from vendors and internal teams, ensuring swift resolution to prevent delays in payments. General Administrative Support: Performed ad-hoc duties, including managing phone queries, filing, scanning, sorting post, and assisting with other tasks in the accounts department. Key Achievements Efficient Invoice Processing: Played a key role in ensuring all invoices were processed and paid before the year-end, helping to close financial records promptly. Improved Accuracy: Reduced errors in data entry by implementing more systematic checks and corrections, increasing the accuracy of financial data. Streamlined Workflow: Successfully handled a large volume of invoices and queries, contributing to smooth accounts payable operations during a busy period.

NSL | Oct 2014 - Oct 2014

Accounts Payable Assistant

As an Accounts Payable Assistant at NSL Ltd, I managed supplier and customer statements, invoice processing, and maintained a streamlined accounts payable system to ensure efficient financial operations. Key Responsibilities Statement Reconciliation: Reconciled large volumes of supplier and customer statements using MS Dynamics, ensuring accurate financial records and resolving discrepancies. Invoice Processing: Entered supplier invoices into MS Dynamics, ensuring proper documentation and timely processing. Invoice and PO Tracking: Followed up on missing invoices and purchase order numbers, ensuring all documents were accounted for and correctly recorded. Remittance Advice: Sent large volumes of remittance advice via email and post to suppliers and customers, ensuring clear and timely communication. Email Management: Simplified data cleansing of the Accounts Payable electronic mailbox, organizing documents into allocated folders and responding to payment-related queries. General Administrative Support: Performed ad-hoc duties such as sorting post, filing, archiving, and assisting with other office or administrative tasks. Key Achievements Improved Efficiency: Streamlined the management of supplier and customer statements and enhanced the tracking and resolution of missing invoices, improving the speed of financial processes. Enhanced Communication: Successfully managed a high volume of remittance advice distribution, ensuring clear communication and reducing payment delays. Organized Workflow: Simplified the structure of the Accounts Payable mailbox, increasing efficiency in responding to inquiries and managing financial records.

Lendlease | Jul 2014 - Sep 2014

Accounts Payable Assistant

In my role as an Accounts Payable Assistant at Lend Lease, I managed supplier accounts, reconciled overdue balances, and ensured efficient processing of invoices to support smooth financial operations. Key Responsibilities Supplier Statement Reconciliation: Diagnosed supplier statements and prioritized overdue balances for reconciliation, ensuring accurate financial reporting and timely payment processing. Payment Authorisation and Tracking: Administered follow-up actions for final notices and payment reminders, ensuring invoices were authorized and included in the next payment run. Invoice Processing: Input completed invoices into the system, batching them within their relevant projects to ensure they were processed efficiently. Email Management: Managed the Accounts Payable electronic mailbox, performing data cleansing and forwarding queries to the appropriate departments for resolution. Query Resolution: Responded to internal and external payment inquiries, following company policies to reject invoices or resolve issues effectively. Administrative Support: Assisted with daily postage responsibilities, invoice batch organization, and archiving for audit purposes. Provided general administrative support to other finance departments. Key Achievements Enhanced Supplier Relationships: Streamlined reconciliation records and followed up on overdue balances, reducing payment delays and improving supplier relationships. Improved Invoice Processing Efficiency: Ensured timely invoice batching and payment authorization, contributing to the smooth processing of payments and maintaining financial accuracy. Optimized Workflow: Effectively managed the electronic mailbox and queries, improving response times and enhancing internal communication. Audit Preparation: Organized and archived completed invoice batches to ensure compliance with audit requirements.

Guestlist | Jun 2014 - Jul 2014

Finance Department Intern

As a Finance Intern at Guestlist.net, I supported the finance team by managing general ledger data, assisting with expense claims, and ensuring the smooth maintenance of financial records. Key Responsibilities Data Entry & Ledger Management: Organized and transferred data from Google Drive into Freshbooks and Xero, preparing it for submission and ensuring accurate financial records. Accounts Receivables: Chased and tracked overdue invoices, liaising with accounts receivable to ensure timely payments were received. Expense Claim Management: Entered expense claims into accounting software, ensuring correct accounting treatment in line with company procedures. Daily Bookkeeping: Maintained and organized books of prime entries on a daily basis, ensuring all financial records were accurate and up to date. Key Achievements Optimized Financial Record Maintenance: Successfully transferred and organized large volumes of financial data, streamlining the process of updating financial software. Enhanced Invoice Tracking: Assisted in identifying and highlighting overdue invoices, contributing to the timely resolution of accounts receivable issues. Efficient Expense Management: Supported the accurate entry and processing of expense claims, ensuring proper documentation and accounting treatment.

TD&A Accountancy & Financial Services | Sep 2013 - Dec 2013

Key Account Assistant

In my role as Accounts Assistant at TD&A Accountancy & Financial Services, I contributed to the financial operations of clients by managing ledgers, preparing VAT returns, reconciling bank statements, and assisting in the preparation of financial statements. Key Responsibilities Ledger Management: Managed purchase and sales ledgers, ensuring accurate data entry for both payables and receivables. VAT Returns: Prepared and reconciled quarterly VAT returns, ensuring compliance with tax regulations. Bank Reconciliation: Conducted bank reconciliations for clients' current and deposit accounts using SAGE Line 50 and MS Excel. Financial Statement Preparation: Assisted in the preparation of financial statements, including financial position, comprehensive income, and cash flow statements. Credit Control & Nominal Error Correction: Managed the credit-control list and performed the identification and correction of nominal errors. Key Achievements Enhanced Data Accuracy: Successfully maintained accurate purchase and sales ledgers, contributing to efficient financial operations and timely payments. Streamlined VAT Returns: Ensured the accurate and timely preparation of quarterly VAT returns, minimizing potential errors or discrepancies. Improved Reconciliation Process: Played a key role in reconciling bank accounts for clients, ensuring consistency across financial records. Financial Reporting Support: Contributed to the preparation of comprehensive financial statements, supporting clients with critical financial insights.

Cineworld Cinemas Ltd | Oct 2006 - Oct 2013

Supervisor / Front of House Manager

As a Supervisor and Front of House Manager at CineWorld, I was responsible for overseeing the day-to-day business performance, managing staff records, ensuring financial accuracy, and maintaining smooth supplier relationships. Key Responsibilities Business Performance Monitoring: Monitored daily performance metrics, identified discrepancies, and ensured accurate reporting of key business operations. Staff and Operational Data Management: Managed staff tracker and D+G logs, ensuring timely and accurate record-keeping of staff performance and operational data. Banking Audits: Audited daily banking packs, ensuring all financial components were comparable, verifiable, timely, and understandable. Finance Administration: Oversaw general finance administrative tasks, ensuring all records were up-to-date and compliant with company policies. Supplier Management: Placed and tracked orders with suppliers, ensuring that deliveries matched purchase orders and delivery notes. Communicated with suppliers regarding any discrepancies. Data Entry: Inputted purchase orders and invoices into the system, maintaining accurate and up-to-date records for financial transactions. Key Achievements Enhanced Financial Accuracy: Successfully identified discrepancies in daily business performance, contributing to improved financial accuracy and transparency. Improved Supplier Communication: Established effective communication with suppliers to address and resolve any issues related to order discrepancies. Streamlined Administrative Processes: Developed efficient systems for managing staff and operational data, improving organizational efficiency and accountability. Strengthened Financial Control: Played a key role in ensuring financial records were complete and accurate, supporting overall business operations and compliance.

My Education

Take a look at my formal education

AAT Accounting, Accounting and FinanceMcArthur Morgan | 2014

About Me

Edward Miro

Data-driven professional with expertise in SQL, Python, Tableau, and Power BI for data wrangling and visualization. Experienced in creating dashboards, actionable insights, and complex analyses. Proven success in delivering strategic projects and dri

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