• Conduct detailed business analysis, outlining problems, opportunities, and solutions for the business. • Gather, validate, and document business requirements for various projects. • Develop and manage detailed business and functional requirements, ensuring they align with business objectives. • Collaborate with stakeholders, including executives, managers, and end-users, to understand and meet their requirements. • Perform data analysis to identify trends, patterns, and insights that inform business decisions. • Create comprehensive project documentation, including business cases, process flows, and reports. • Lead and facilitate workshops to gather and prioritize business requirements. • Develop and implement strategies to improve business processes and increase operational efficiency. • Utilize tools such as SQL, Excel, Tableau, and others to analyze data and generate actionable insights.

National Health Insurance Authority | Jun 2019 - Dec 2021

Client Operation Manager

• Assisted in gathering, analyzing, and documenting business requirements. • Supported senior analysts in developing and implementing business solutions. • Conducted research and analysis to support project planning and execution. • Participated in stakeholder meetings to gather and prioritize business needs. • Developed process maps, business requirements documents, and user stories. • Assisted in the preparation of reports and presentations for senior management.

National Health Insurance Authority | Mar 2013 - Dec 2018

Customer Experience Manager

• Drove initiatives to boost employee engagement, resulting in heightened morale and productivity. • Elevated client satisfaction levels by promptly addressing operational challenges and implementing effective resolutions. • Cultivated strong client relationships, consistently exceeding service standards.

My Education

Take a look at my formal education

Master of Health Administration in Healthcare AdministrationIICSE University, Wilmington, Delaware, USA | 2020

Bachelor of Science in Computer ScienceNnamdi Azikiwe University, Awka, Nigeria | 2005

About Me

I am actively learning new skills to enable me solve real-world problems and enhance decision-making through data-driven solutions

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Chimeruo Egbo

Business Analyst

National Health Insurance Authority | Abuja

Analyzing Business Data in SQL

Analyzing Students' Mental Health

SQL Associate

Analyzing Business Data in SQL

Cognitive explorer, the bridge between raw data and solution implementation.

My Work

Project: Analyzing Electric Vehicle Charging Habits — DataLab

CasaElektro Sales Analysis

Movie Analysis

Project: Analyzing Students' Mental Health — DataLab

Customer Churn Analysis

Tata Data Visualization: Empowering Business with Effective Insights Job Simulation on Forage

Analyzing Global Life Expectancy at Birth

Project: Analyze International Debt Statistics — DataLab

Project: When Was the Golden Era of Video Games? — DataLab

Project: Analyzing Electric Vehicle Charging Habits — DataLab

My Certifications

SQL Associate

Data Analyst Associate

Other Certificates

DataCamp Course Completion

Courses

Courses

Tracks

Projects

My Work Experience