- A member of a high calibre Commercial Strategy Team that generates insight into sales & operational performance with significant exposure to senior management across multiple departments - Examine critical business data by identifying, cleaning, and providing analysis and insights. Validating data fidelity and creating data where none currently exists - Build dashboards, tools, and other data models for business groups to help visualize or monitor data in areas like operations, sales, performance, and customer engagement. Providing ongoing data mining efforts to key in on trends and areas of continuous improvement - Generate insights and present findings to senior management using data visualization and presentation programs to suggest business recommendations - Support ad hoc analyses and reports needed for business decisions, planning, and execution

Sitel Group (previously Sykes) | Sep 2019 - Sep 2022

Team Manager/Data Analyst

- Developing data analysis that in turn will drive business decisions. - Monitoring processes and data from various sources to improve performance. - Tracking business performance against various Key Performance Indicators. - Participating in the creation, delivery, maintenance and improvement of performance metrics and dashboards. - Actively manage, coach and appraise the performance of all team members, resolving performance issues promptly. - Ensure an effective working environment and consistent motivation for all team members to deliver to their full potential. - Plan and organize individually, to ensure high performance in areas of required skills, knowledge and competencies. - Proactively review team members on the process of continuous improvement and implement changes to working practices / processes that will enhance effectiveness and efficiency. - Deliver client satisfaction on quality and service level. - Address, resolve and escalate problems as appropriate. - Measure and track performance against established goals. - Provides reports as required by the Program Manager or other superior. - Maintain forecasting / scheduling / real-time management requirements. - Using available reports and other software reports effectively. - Identify and offer solutions for operational and service problems.

Sitel Group (previously Sykes) | Jun 2019 - Sep 2019

Quality Analyst

- Analysis of all results, values and figures as a basis for corrective measures and reporting to team managers and training personnel. - Responsibility for written inquiries by co-workers (e-mails / tech forums). - Maintenance of Sykes and client databases. - Employee feedback for ongoing development of the team and the account. - Proficiency in the MS Office suite (particularly Excel and Outlook) and effective use of spreadsheet programs

Environment and Information Technology Centre - UIZ | May 2016 - Jan 2017

GIS Analyst

Working period in UIZ Berlin included several task such as: - Creating several web map Apps. for different clients as HVD - Humanistischer Verband Deutschlands - Berlin-Brandenburg. - Creating mobile survey App. for DEval - German Institute for Development Evaluation. - Participate in the analysis and estimation process to derive system requirements, user stories, and other functional requirement documents. - Keep abreast of major project activities. - Finalization of the project organization in line with the execution plan.

My Education

Take a look at my formal education

Master's degree, Geodesy and Geoinformation ScienceTechnische Universität Berlin | 2020

B.Sc. Civil Engineering in Civil EngineeringMansoura University | 2012

About Me

Highly analytical and process-oriented person with in-depth knowledge of data visualization, statistical analysis, and data manipulation. Passionate about finding insights from any kind of dataset through data analysis and data visualisation tools. E

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