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Emad Mahmoud

Emad Mahmoud

Certified

BI Analyst

Alexandria University

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Course

Introduction to Python

Data archaeologist, unearthing buried insights from historical records.

My Work

Take a look at my latest work.

course

Introduction to Python

course

Introduction to Python

My Certifications

These are the industry credentials that I’ve earned.

SQL Associate

SQL Associate

Data Analyst Associate

Data Analyst Associate

Python Data Associate

Python Data Associate

Introduction to SQL

Introduction to SQL

Other Certificates

Huwaei HCIA

Udacity Future AWS Business Intelligence Engineer

Udacity AWS Machine Learning Fundamentals

Udacity AI Programming with Python

IBM Tools for Data Science

IBM Data Science

SAS Machine Learning Using SAS Viya 3.5

DataCamp Programming Using Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to Python for Developers
Understanding Data Engineering
Intermediate Python for Developers

My Work Experience

Where I've interned and worked during my career.

_VOIS | Oct 2024 - Present

Management Information System Analyst

As a Management Information System Analyst, I generate reports for stakeholders across the UK market, driving efficient revenue collection and supporting strategic decision-making. My key responsibilities include: Developing financial reports and dashboards using QlikSense and QlikView. Assisting with revenue collection and forecasting. Extracting and analyzing data from databases using SQL.
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_VOIS | Dec 2023 - Sep 2024

Compliance Specialist

- Spearhead and oversee a robust legal compliance framework, including policy development and implementation. - Provide comprehensive reports to guide management on regulatory adherence and suggest improvements. - Develop responsive action plans for compliance violations and audit findings, enhancing operational effectiveness. - Conduct regular audits to identify procedural weaknesses, assess compliance risk, and educate and address employee concerns, ensuring up- to-date regulatory adherence.

_VOIS | Jul 2023 - Dec 2023

Performance Manager

Orchestrated team optimization by meticulously tracking and analyzing agents' performance metrics. Implemented targeted coaching based on data-driven trend analysis to improve skill sets effectively. Ensured strict adherence to protocols, optimizing workflows for consistent, high-quality customer service. Presented insightful performance reports, influencing strategic decision- making processes. Fostered a culture of continuous improvement within the team.

_VOIS | Feb 2023 - Jul 2023

Floor Walker

Cultivated and sustained positive relationships with Agents, Managers, and Colleagues. Monitored agents, actively listened to their calls to detect potential issues, offer guidance, and assess their development. Demonstrated capability in efficiently managing multiple tasks concurrently. Created and communicated Knowledge Packs, delivering presentations to transition and operation teams for seamless knowledge transfer and operational support.

_VOIS | Dec 2021 - Feb 2023

International Account Advisor

Resolved technical inquiries and promptly escalated concerns. Collaborated with cross-functional teams to address complex issues. Identified workarounds for system errors, enhancing resolution delivery. Communicated and shared solutions with other teams for faster problem resolution.

My Education

Take a look at my formal education

Bachelor of Applied Science - BASc, Computers and Data ScienceAlexandria University | 2025

About Me

Emad Mahmoud

MIS Analyst @ _VOIS | Data Science Enthusiast | Leveraging Data to Drive Business Insights.

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