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Eman Sayed Seddik

Eman Sayed Seddik

Certified

Data Analyst

Freelance | Remote

Technologies

My Portfolio Highlights

My New Track

Data Analysis

My New Track

Data Analysis

Analytical maestro, orchestrating the symphony of insights with precision.

My Certifications

These are the industry credentials that I’ve earned.

Working with the OpenAI API

Working with the OpenAI API

Introduction to ChatGPT

Introduction to ChatGPT

AI Fundamentals

AI Fundamentals

Introduction to Microsoft Copilot

Introduction to Microsoft Copilot

Introduction to Google Sheets

Introduction to Google Sheets

Other Certificates

DataCamp Excel Fundamentals

DataCamp Data Skills for Business

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Power BI
AI Ethics
Introduction to AI Agents
Understanding Prompt Engineering

My Work Experience

Where I've interned and worked during my career.

Atos | Jun 2024 - Jun 2025

IT Service Desk

القاهرة مصر · دوام بنظام مختلط بين العمل عن بُعد والعمل من مقر الشركة As an IT Help Desk Specialist, I am dedicated to providing exceptional technical support and customer service to ensure the seamless operation of technology for end-users. My role involves a diverse range of tasks aimed at resolving technical issues and enhancing IT efficiency. Key Responsibilities: Technical Support: Provide first-line support for hardware, software, and network issues, ensuring quick and effective resolution to minimize disruptions. User Assistance: Assist users with IT-related inquiries, including software installation, account setup, and system navigation, enhancing user experience and productivity.
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WebHelp Cx | Apr 2023 - Apr 2024

Support Ambassador

ساعدتني LinkedIn في الحصول على هذه الوظيفة As an Airbnb Support Ambassador, I am committed to providing exceptional service and support to hosts and guests, ensuring a seamless and positive experience for everyone involved. My role involves effective communication, problem-solving, and fostering a sense of community within the Airbnb platform. Key Responsibilities: Customer Support: Provide top-tier support to hosts and guests, addressing inquiries, concerns, and issues promptly and effectively. Ensure a high level of customer satisfaction through personalized and empathetic service. Problem Resolution: Handle escalated cases and complex issues, working diligently to find solutions that meet the needs of both hosts and guests. Utilize critical thinking and resourcefulness to resolve problems efficiently.

Concentrix | Oct 2020 - Feb 2021

CX Team Leader

I am passionate about driving innovation and excellence within the gaming industry. My role involves leading a dynamic team, strategizing for success, and ensuring exceptional gaming experiences for our community. Key Responsibilities: Team Leadership: Lead, mentor, and inspire a team of talented professionals, fostering a collaborative and innovative work environment. Conduct regular training sessions to enhance team skills and knowledge. Strategic Planning: Develop and implement strategic plans to drive growth and achieve business objectives. Identify opportunities for innovation and improvement within the Xbox ecosystem. Project Management: Oversee the planning, execution, and delivery of key projects, ensuring they are completed on time and within budget. Coordinate with cross-functional teams to achieve project goals.

VegeLand | Feb 2019 - Mar 2020

Office Manager

Kairo, Ägypten · الدوام من مقر الشركة I am dedicated to ensuring the smooth and efficient operation of our office. My role involves managing daily activities, overseeing administrative tasks, and supporting the team to drive business success. Key Responsibilities: Administrative Management: Oversee all office operations, including scheduling, correspondence, and record-keeping. Ensure a well-organized and efficient office environment. Team Support: Provide administrative support to the team, including managing calendars, coordinating meetings, and handling travel arrangements. Facilitate communication and collaboration among team members.

Raya CX | Feb 2017 - Aug 2018

Quality Assurance

ساعدتني LinkedIn في الحصول على هذه الوظيفة I am dedicated to ensuring the highest standards of quality across all processes and products. My role involves meticulous attention to detail, strategic planning, and continuous improvement to drive excellence within the organization. Key Responsibilities: Quality Assurance: Develop and implement quality assurance protocols to ensure compliance with industry standards and company policies. Conduct regular audits and inspections to maintain quality benchmarks. Process Improvement: Identify areas for improvement in existing processes and implement effective solutions to enhance efficiency and quality. Collaborate with cross-functional teams to drive continuous improvement initiatives.

Vodafone | Feb 2014 - Feb 2016

CX Team LeaderVodafone

Kairo, Ägypten I am dedicated to ensuring exceptional customer experiences and leading a team of professionals to deliver top-notch service. My role involves strategic planning, team management, and effective communication to drive customer satisfaction and operational efficiency. Key Responsibilities: Team Leadership: Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and deliver outstanding service. Conduct regular training and development sessions to enhance team skills. Customer Support: Oversee the handling of customer inquiries, complaints, and escalations, ensuring timely and effective resolution. Implement strategies to improve customer satisfaction and loyalty. Performance Monitoring: Track and analyze team performance metrics to identify areas for improvement and optimize processes. Provide feedback and coaching to team members to ensure continuous improvement. Process Improvement: Identify and implement process improvements to enhance service delivery and operational efficiency. Collaborate with other departments to streamline workflows and address customer needs

Bonvoyage | Sep 2011 - Jul 2012

Marketing Team Leader

Kairo, Ägypten As a Network Marketer Team Leader, I am committed to driving business growth and fostering a collaborative environment that empowers my team to achieve outstanding results. My role encompasses strategic planning, team management, and effective communication to ensure the success of our marketing initiatives. Responsibilities: Strategic Planning: Develop and implement effective marketing strategies to expand network reach and increase sales. Identify target markets, create promotional campaigns, and monitor their performance. Team Leadership: Lead, motivate, and mentor a team of network marketers, providing guidance and support to help them achieve their goals. Conduct regular training sessions to enhance team skills and knowledge.

Tiens | Jan 2010 - May 2011

Marketing Team Leader

As a Network Marketer Team Leader, I am committed to driving business growth and fostering a collaborative environment that empowers my team to achieve outstanding results. My role encompasses strategic planning, team management, and effective communication to ensure the success of our marketing initiatives. Responsibilities: Strategic Planning: Develop and implement effective marketing strategies to expand network reach and increase sales. Identify target markets, create promotional campaigns, and monitor their performance.

My Education

Take a look at my formal education

Bachelor in Business Administration & ManagementAin shams University | 2012

About Me

Eman Sayed Seddik

I thrive in dynamic environments, leveraging my strong communication, leadership, and analytical skills to drive continuous improvement and foster teamwork. My diverse experiences make me a valuable asset to any organization, ready to take challenges

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