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Elaine Acaba

Data Analyst

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DataCamp Course Completion

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My Work Experience

Where I've interned and worked during my career.

Booking.com | Apr 2017 - Dec 2022

Quality Consultant

Audit the quality of customer service interactions by measuring both successes and developmental areas, and provide feedback/coaching Take ownership of customer needs and initiate appropriate solutions or individual coaching action plans to drive development Consult the site and region on what behaviors can help drive performance and support teams in implementing these behaviors effectively Support consistency in customer service performance evaluation standards across global offices by leading strategic meetings to share quality and data analysis of site performance Audit the quality of customer service interactions by measuring both successes and developmental areas, and provide feedback/coaching Take ownership of customer needs and initiate appropriate solutions or individual coaching action plans to drive development Consult the site and region on what behaviors can help drive performance and support teams in implementing these behaviors effectively Support consistency in customer service performance evaluation standards across global offices by leading strategic meetings to share quality and data analysis of site performance Skills: Tableau · Team Management · Change Management · Quality Auditing · Coaching · Data Analysis · Project Management
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My Education

Take a look at my formal education

Certification in Data AnalyticsMasterschool | 2023

About Me

I work as a Quality Consultant for Customer Service. I have experience in Data Cleaning and Wrangling, Data Visualization, Data Analysis, Dashboard Design and Development. I'm looking to pivot my career into Data Analytics

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