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Erno Pyykko

Erno Pyykko

Revenue Operations Manager

Hoxhunt | Finland

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Course

Introduction to Python

My New Track

Data Analyst

Mindful analyst, decoding patterns to unravel the big picture.

My Work

Take a look at my latest work.

course

Introduction to Python

course

Introduction to Python

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Salesforce Salesforce Certified Administrator (SCA)

Salesforce Salesforce Certified Sales Cloud Constultant

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding Data Science
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Momentive-AI | Jan 2020 - Present

Information Systems Engineer

N/A

Usabilla | Jun 2017 - Jan 2020

Sales and Marketing Operations Analyst

N/A

Aktive International | Nov 2016 - May 2017

Pre-Sales Specialist

Offering companies outsourced sales services. Sales pipeline building and lead qualification. Market research and opportunity analysis. Marketing automation. New business.
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Savision | Feb 2016 - Sep 2016

Regional Sales Manager

Region Finland, Russia and Eastern Europe. Generating leads and opportunities utilizing social selling, Linkedin research, cold calling and hosting product demos. (CIO and IT Management) Managing leads and opportunities throughout the whole sales cycle. Consulting IT organizations during the sales cycle how to mature their IT operations. Working with Account Management, Partners and Resellers to help close opportunities within my region.

N-able Technologies | May 2014 - Sep 2015

Channel Sales Specialist

N/A

Oracle | Mar 2013 - Apr 2014

Demand Generation Lead

Campaign approval, resourcing and reporting internally. External campaign budget tracking. Return on investment analysis. Lead process analysis and management over sales, inside sales and field sales. Demand generation analysis and presentation to sales management.

IBM Global Services | May 2010 - Mar 2013

IBM Project Manager

Transformation of identity and access management for the Ireland Delivery Center. Analysis of user identities, transformation of the user identities to a new solution, tracking and evaluating cost savings with new solution. Transitioning Service Desk, or Help Desk services from either client “in house” IT or third party supplier to IBM Managed Service Delivery Center. Working in Request for Proposal stage gathering client business requirements, documenting business and service management processes to feed into the solution. Working with Technical Solution Managers to put together a Service Management tooling and Service Desk solution with cost based on client requirements.

IBM Global Services | Sep 2008 - May 2010

Service Lead

Desk for Finnish customers. (22FTE) Supporting Team Lead with improving cost of service. New business generation through incident and problem management for the Service Desk. Acted as a resource for the Project Management team on service transition and transformation projects. Managing compliance in relation to agreed support processes and service quality. Superuser for Request Management (IBM Tivoli Service Management), and Avaya telephony system. Generating reports to recurring issues, progress on problem resolution and raising change requests to Service Management. SLA reporting for Service Management on infrastructure and service up and down times. Root cause analysis on SLA breaches.

IBM Global Services | Aug 2006 - Sep 2008

Service Desk Team Lead

Responsible for a team of 22 Service Desk Agents. Covering 70+ Nordic customers. Reporting cost of service to Operations Manager and building action plans to improve cost of service. Daily management of incoming web, e-mail, and phone requests. (Circa 30,000 requests monthly) Education and coaching of Service Desk Agents. Individual performance reviews done on a monthly basis with Service Desk Agents. Controlling the quality of support processes, through assessing completeness of data gathered on requests and incidents.

Gigantti Oy | Dec 2001 - Apr 2005

Sales Representative

Sales for electronic goods. Focus on telecommunications and personal computing products, peripherals and accessories.

My Education

Take a look at my formal education

Diploma in High SchoolTampereen Aikuislukion | 2002

About Me

Erno Pyykko

Eager to learn an put into practice what I've learned on Datacamp. So far I've had some success with building simple automations between Marketing and Sales solutions by using API coupled with Python, SQL and shell scripting.

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