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Eva S Birriel-Benitez

Eva S Birriel-Benitez

Control Application Specialist

Lennox Industries | McKinney, TX

Technologies

My Portfolio Highlights

My New Track

Google Sheets Fundamentals

My New Course

Introduction to Google Sheets

My New Track

Google Sheets Fundamentals

Analytical superhero, saving the world from data chaos.

My Work

Take a look at my latest work.

course

Intermediate SQL Queries

course

Introduction to Google Sheets

course

SQL for Joining Data

course

Intermediate SQL Queries

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to R
Introduction to Python for Developers
Introduction to Git
Introduction to GitHub Concepts

My Work Experience

Where I've interned and worked during my career.

Lennox Industries | Jan 2024 - Present

Controls Applications Specialist II

o Provide technical support to homeowners and technicians by assisting with thermostat setup, Wi-Fi connectivity, and troubleshooting issues. o Guide customers through the process of connecting their thermostats to the Lennox app, ensuring seamless integration and functionality. o Conduct training sessions for consumers, technical support teams, and field technicians on thermostat functionality, app connectivity, and best practices for troubleshooting.
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Best Buy | Nov 2022 - Jan 2025

Consultation Agent

o Conducted in-depth consultations to understand customer needs and recommend technological solutions. o Provided expert advice on computing devices, AV equipment, and smart home technologies. o Demonstrated strong troubleshooting skills, building a reputation for technical expertise. o Contributed to sales targets by effectively communicating product benefits. o Efficiently documented customer interactions for accurate records.

Avery Dennison | Jun 2022 - Jul 2023

Technical Support Supervisor

o Committed to customer satisfaction by resolving technical issues promptly and professionally. o Demonstrate strong leadership by supervising and supporting technical support staff. o Proactively identifies and addresses technical issues to minimize downtime. o Effectively manages multiple projects, ensuring high quality and timely completion. o Utilizes the OSC ticketing system to efficiently manage and route customer inquiries. o Maintains excellent bilingual communication and interpersonal skills, fostering positive relationships.

My Education

Take a look at my formal education

Bachelor in Science in Data Science in Data ScienceUniversity of Phoenix | 2026
Associate of Science in Computer NetworkingITT Technical Institute | 2007

About Me

Eva S Birriel-Benitez

As a seasoned professional with over 15 years of experience in IT support and customer service, I am making a strategic career transition into Data Analytics/Data Science.

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