Learn Data Skills
Beta
Eduarda Tampelini

Eduarda Tampelini

Customer Experience

Cora

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Workbook

My Python workspace

My New Course

Introduction to SQL

Analytical pathfinder, leading the way through the data wilderness.

My Work

Take a look at my latest work.

DataLab

Project: Exploring Airbnb Market Trends

course

Introduction to SQL

DataLab

My Python workspace

DataLab

Project: Exploring Airbnb Market Trends

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Cora | Jun 2022 - Present

Senior Business Analyst | Customer Experience - Product Focused

- KPI Dashboards: Developed dashboards on Superset and Mode using SQL to visualize key performance indicators for the Customer Experience team, enabling decision-making - Artificial Intelligence in Customer Service: Worked on the design of customer service workflows and developed the prompts that fed into our artificial intelligence system. This input was crucial in enabling the AI to deliver high- accuracy responses to customers. - Project Scheduling and Content Development: Developed schedules to monitor the rollout of new products, created articles for the help center and materials for Business Process Outsourcing (BPO) initiatives. Additionally, I modified the customer service tool to gather specific data from interactions related to new products to ensure smooth implementation. - Reporting and Insights: Development of SQL-based dashboards on Superset and Mode for ongoing support of the new product. Created reports for the product team that provided insights for future improvements and strategies to enhance customer experience. - API Integration Support: Provided technical assistance to B2B clients regarding the integration of systems using APIs.
Show More

Cora | Nov 2021 - Jun 2022

Mid-level Business Analyst | Customer Experience

- Content Development and Operational Support: Assisted in developing articles and making operational adjustments for the launch of the new credit card product. Provided targeted support to various teams, and conducted training sessions for both internal staff and Business Process Outsourcing (BPO) partners to ensure comprehensive product understanding. - Performance Metrics and Team Organization: Contributed to the creation and definition of Key Performance Indicators (KPIs) for the Customer Success team focused on the credit card segment. Played a central role in structuring the team to optimize their performance and success. - Data Analysis and Reporting: Actively participated in the development of dashboards and reports for the product team, enabling data-driven decision making and ongoing product support.

Embraer | Jan 2020 - Apr 2021

Production Planning and Control Intern

- Production Plan Optimization: Regularly made adjustments to the production schedule to align with changing demands and operational capacities. Procurement of raw materials and finished products to ensure timely availability and production continuity. - Supplier Coordination: Directly managed the outsourcing of one specific material treatment to external suppliers. - Inventory and Data Management: Responsible for management of inventory data within SAP and through Excel spreadsheets, ensuring tracking and availability of essential production inputs. - Reporting and Presentations: Created and delivered presentations based on production data, providing clear updates and reports to senior management on key production metrics and status.

Embraer | Jan 2019 - Jan 2020

Order Management and B2B Customer Support Intern

- Order Processing and Customer Care: Managed purchase orders and maintained direct communication with a specific client to update them regularly on demand shifts and delivery timelines, ensuring client satisfaction and operational compliance. - Data Analytics and Reporting: Developed automated Excel spreadsheets using VBA to extract data from SAP for the analysis of parts with delayed or advanced timelines. Delivered comprehensive reports to the client. - Process Optimization: Designed several VBA-based automations to reduce analysis time for colleagues, improving efficiency within the team. These tools allowed for quicker response time.

Iochpe Maxion S/A | Apr 2018 - Aug 2019

Order Management and B2B Customer Support Intern

- Support in Order Management: Assisted in managing purchase orders and inputting data into the system. - Client Interaction and Price Negotiation: Provided support in direct client communications and price negotiations.

My Education

Take a look at my formal education

Manufacturing EngineeringUniversidade de São Paulo | 2021

Powered by

  • Work
  • Courses
  • Experience
  • Education
  • Create Your Data Portfolio for Free