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Evalyn Njagi

Evalyn Njagi

Certified

Data Analyst

Technologies

My Portfolio Highlights

My New Track

Data Analyst

My New Track

Data Analyst

Insightful strategist, envisioning new possibilities through data foresight.

My Work

Take a look at my latest work.

DataLab

Project: Identifying Flight Duration Trends in Air Travel

article

GitHub - EvalynTheAnalyst/Supermarket-Sales-Analysis

Spreadsheets
article

GitHub - EvalynTheAnalyst/Bank-Customer-Churn-Analysis: Customer churning rate is a major issue affecting the business world today. This analysis was conducted to share insights on customer churning rate and give suggestions on areas of improvement.

SQLPower BI
DataLab

Project: Identifying Flight Duration Trends in Air Travel

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

SQL Associate

SQL Associate

Other Certificates

Datacamp SQL Associates

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

Xtranet Communications Limited | Nov 2021 - May 2024

Help Desk And Project Lead

• Led troubleshooting and configuration changes in fixing microwaves, Faiba, and LTE issues to have a smooth-running network operation. • Improved network security through configuration of Sophos / Fortinet Solutions. • Enabled monitoring tools (PRTG, CACTI) to be proactive on issue tracking. • Engaged and assisted third-party services providers to solve more complex network issues. • Monitored the ticketing system to ensure that the service quality kept improving everyday, and carried out a comprehensive troubleshooting when problems arose. • Wrote thorough support documentation, documenting common problems and streamlining troubleshooting efficiency. • Provided timely technical service using remote solutions (AnyDesk, TeamViewer), Remedied technological issues and kept customer satisfaction high. • Trained users and Júnior support staff in the proper use of hardware and software. • Tracked reported IT issues to discover trends and plans remedial action and ensure a high first-call resolution rate and SLA'S are met. • Compiled monthly Network reports to evaluate network usage, identify network issues and measure network performance through use of Excel and prtg reporting tool. • Scheduled Quarterly service review meetings with clients to access the quality and effectiveness of the services provided, as well as to identify areas for improvement. • Chaired meetings with relevant stakeholders and shared weekly progress on projects. • Monitored projects metrics for significant deviation in quality, cost or schedule. • Oversea Client/customer relation and ensured service expectation are developed and met. • Create and update project report with knowledge based on the SLA's and satisfaction of service delivery. • Ensuring all team scheduled are assigned and updated on regular basis.
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Maramba Tea Factory | Jun 2019 - Aug 2019

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• Tea packing for sale in the local market, after-sale computation, and reconciliation. • Basic storekeeping, accounting functions, and payroll administration. • Building reports using Microsoft excel on Tea Sales Performance. • Collecting Temperature data.

My Education

Take a look at my formal education

Data Analyst Mentorship Program, Data analysisTECHUP AFRICA | 2025
GOOGLE DATA ANALYTICS, Data analysisCoursera | 2024
DATA ANALYST BOOTCAMP, Data analysisNEXTECH ACADEMY | 2024
Bachelor of Science (Industrial Mathematics), Industrial MathematicsJomo Kenyatta University of Agriculture and Technology | 2021

About Me

Evalyn Njagi

Driven by curiosity and the power of data to solve real-world problems. With hands-on experience in tools like Python, SQL, and Excel, along with a strong understanding of data visualization techniques, I am eager to dive into the world of analytics.

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