* Manage a high volume of inbound customer inquiries, consistently exceeding the daily target of 80-120 tickets. * Provide expert troubleshooting and technical support via email for a diverse range of eufy smart home products, focusing particularly on camera-related issues. * Collaborate closely with engineering teams to resolve complex technical problems and enhance product performance. * Process replacements and refunds while ensuring seamless customer communication. * Maintain in-depth knowledge of eufy's product lineup and new releases to deliver up-to-date and accurate support. * Actively contribute to improving the customer support knowledge base.

Reinforcement Lights And Sounds & RYNAV Enterprises | Nov 2023 - May 2024

Business Development Officer

Business Development Officer Sales & Business Development: • Identify and engage potential clients, presenting tailored product and service solutions. • Conduct on-site assessments at venues such as bars, schools, and nightclubs to determine appropriate audio and lighting system installations. • Develop pricing strategies, prepare sales quotations, and support revenue growth. • Collaborate with cross-functional teams to achieve business targets and market expansion. Client & Vendor Relations: • Coordinate equipment installations for audio, lighting, and event setups. • Manage supplier relationships and oversee logistics for seamless operations. • Maintain inventory and procurement processes to support business needs. Technical & Installation Support: • Assist in the installation of audio and lighting systems as part of project execution. • Ensure proper setup and functionality of equipment for client satisfaction. • Provide post-installation support and troubleshooting as needed. Marketing & Brand Management: • Oversee social media strategies, graphic design, and marketing initiatives. • Develop and execute campaigns to increase brand awareness and drive sales. • Ensure consistent branding across all digital and print materials. IT & Systems Management: • Support internal operations by ensuring secure and efficient IT systems. • Upload and manage data on company platforms to streamline processes. • Troubleshoot and optimize IT infrastructure to enhance business efficiency.

CHEMED Health | Oct 2021 - Apr 2022

COVID-19 Data Entry Specialist

• Categorized and organized COVID-19 patients based on their test results, distinguishing between positive and negative cases. • Carefully documented the types of vaccines administered to patients, contributing to comprehensive vaccination records. • Ensured the accurate entry of critical COVID-19 data into databases, prioritizing precision and completeness. • Collaborated with healthcare teams to maintain up-to-date and reliable patient records, supporting effective clinical decision-making.

Upwork | Jan 2021 - Present

Freelancer

• Utilized vocal talents to voice a vacuum cleaner equipped with an integrated voice assistant, enriching the user experience, and facilitating convenience in household tasks. • Successfully provided technical support for seamless integration of email and contacts between Google Business Suite and Microsoft 365 on a Samsung Galaxy phone. Resolved the issue where the messages application was unable to edit or add contacts from the Office 365 account, enabling the exclusive use of Microsoft contacts on the Galaxy device. • Provided technical guidance and hands-on support on bypassing a passcode, instructed a client in loading a specific driver, unlocking the bootloader of an Android phone using the Command Line Interface (CLI) on a Windows machine, and successfully flashed a custom ROM. • Resolved a critical Facebook account access issue involving the re- establishment of two-factor authentication (2FA) after receiving a new phone. Provided comprehensive technical support to navigate a circular problem where access to the account was blocked due to the absence of 2FA codes. Facilitated the recovery process by utilizing available account verification methods. This assistance was essential for maintaining uninterrupted management of the clients’ business page and ensuring its continued operational efficiency. • Showcased proficiency in mobile game security analysis techniques, encompassing the identification and mitigation of challenges within server-sided game environments, implementation of performance enhancements, exploration of alternative in- game currency acquisition methods, and proactive sharing of knowledge. • Utilized Open Source Intelligence (OSINT) techniques to locate and convert rare French AZW ebooks into PDF format, contributing to the preservation and accessibility of valuable literary works for a global audience.

ACT Medical Group | Oct 2020 - Aug 2021

Medical Coding / Medical Biller

• Proficient in assigning CPT, ICD-10, and HCPCS codes for precise documentation, ensuring proper insurance claims submission. • Strict adherence to HIPAA regulations and industry standards, maintaining patient data confidentiality and integrity. • Efficiently streamline billing processes, reducing denials and maximizing reimbursement for healthcare services. • Collaborate effectively within the team to address coding and billing discrepancies, leading to improved claims accuracy and timeliness.

Agape Assistance Foundation | Oct 2020 - Nov 2020

Graphic Designer - Volunteer

Volunteered as a graphic designer with responsibilities including: Crafting brochures to effectively communicate information and engage the audience. Designing advertisements to promote products or services creatively and attractively. Utilizing graphic design skills to enhance the visual appeal and effectiveness of advertising materials.

ACT Medical Group | Feb 2020 - Aug 2020

Intake Coordinator

beneficiary eligibility in compliance with HIPAA regulations. • Professionally manage all incoming calls, providing a courteous and responsive point of contact for patients and stakeholders. • Execute various clerical tasks, including data entry, faxing, and email correspondence, contributing to the smooth operation of the office. • Proactively engage in cold calling efforts to promote healthcare services, building relationships with potential clients and fostering growth. • Coordinate and schedule patient appointments with precision, ensuring optimal utilization of healthcare resources. • Demonstrate a deep understanding of HIPAA compliance principles in all patient interactions and data management activities. • Implement quality assurance protocols in data entry and patient chart management, ensuring accuracy and completeness of records. • Collaborate seamlessly with interdisciplinary teams to ensure efficient patient intake processes.

DHL Global Forwarding | Apr 2019 - Oct 2019

Freight Biller

• Proficiently managed the end-to-end freight billing process, which included reading and interpreting house airway bills while employing Incoterms® to calculate associated charges using in-house software, thus facilitating seamless international trade. • Ensured precise and timely invoicing by creating and distributing invoices via email, maintaining accurate records of transactions. • Collaborated closely with the billing team to verify, validate, and resolve discrepancies in freight invoices, upholding accuracy and efficiency in billing procedures.

Globe Telecom | Aug 2018 - Aug 2018

Sales And Marketing Representative

Effectively present, advocate, and market products/services to both current and potential clients, utilizing persuasive communication techniques. Conduct thorough cost-benefit assessments and needs analysis for existing and prospective customers to align offerings with their specific requirements. Cultivate and sustain positive business and customer relationships, contributing to long-term client loyalty and satisfaction. Collaborate with cross-functional teams to devise tailored solutions that address customer needs and enhance overall sales and marketing strategies. Continuously assess market trends and customer feedback to adapt sales and marketing approaches, ensuring optimal alignment with evolving market dynamics and customer preferences.

Specialists Incorporated) | Oct 2013 - Mar 2014

Trainee

• Proficiently operated various machining equipment and tools, including electrical discharge machines, sandblasters, and computer numerical control machines, while adhering to ISO standards. • Utilized precision measuring instruments and machinery such as micrometers and Vernier calipers. • Demonstrated proficiency in isometric technical drafting and die designing using software like SolidWorks and AutoCAD. • Conducted computer numerical control machine programming, specializing in G-Codes and M-Codes

Republiq Manila / HYVE / URBN - BGC | Jan 2013 - Jan 2014

Nightclub Promoter

• Maintained ongoing communication with team leaders to collaborate and strategize on expanding, promoting, and strengthening the establishment. • Successfully executed impactful social media marketing campaigns. • Established and nurtured relationships with loyal patrons, contributing to the sustained appeal of the venue.

Plastmann Industrial Corporation, (Tool and Die Innovators

N/A

My Education

Take a look at my formal education

Bachelor of Science - BS, Mechanical EngineeringTechnological Institute of the Philippines | 2018

Bachelor of Technology - BTech, Tool and Die Technology/ TechnicianTechnological University of the Philippines | 2013

Self-taught

About Me

Hi I'm Marvin! passionate about tech, self-improvement, and lifelong learning. I love exploring data science, Linux, Muay Thai, BJJ, and public speaking. Always curious, always growing.

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