- Received an average of 30 callers daily providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner. - Performed client service functions including the execution of daily financial transactions, issue/problem resolution, client education, and account maintenance. - Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams. Met weekly KPI targets as set by Teleperformance management. - Effectively communicated using customer-friendly and appropriate language, to explain customer bills, and payment issues and handled billing disputes consistent with Teleperformance standards.

Karbak Ventures Limited | Dec 2021 - Sep 2022

Quality Control Supervisor

- Responsible for the continuous improvement of the company's ISO9001 Quality Management System and served as the ISO9001 Management representative. Prepared and participated in ISO9001 audits. - Acted as part of the PMO for the company. Maintained QA/QC documentation and records of all testing and inspections ensuring all technical aspects of the work conform to all applicable codes and standards. Provided the project managers and engineers with templates and project support as required. - Effectively improve the framework for collecting, tracking, and reporting KPI progress for projects managed in the company. Created an automated dashboard on Microsoft Excel for reporting monthly KPI progress to the management. - Trained over 20 engineering technicians, 5 GE engineers, and CAD designers as a part of the company's Engineering Development Program. The topics of the training included Engineering Drawings Best Practices, Piping Dimensions and Terminologies, and Quality Management Training. Received numerous positive feedback from the students and the training managers. - Tracks and communicates project status to stakeholders and investors through weekly Excel reports. - Performs least-cost path analysis in determining project requirements. - Organizes and conducts weekly meetings with team leads and department heads to plan for the upcoming week. - Monitors projects on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary.

IHS Towers | Mar 2021 - Aug 2021

Operations (Supervisor) Team Lead

N/A

BISWAL LIMITED | Jun 2020 - Feb 2021

Maintenance (Supervisor) Team Lead

- Led a team of 3 in performing maintenance duties on over 25 generators, managing fuel consumption across the sites, and ensuring constant power availability across the sites. - Maintained over 25 generators across 34 sites with various repairs which included the frequent planned preventive maintenance carried out on each generator every 10 days. - Monitored and logged daily operation and performance of the generators which includes a hybrid DC diesel generator with solar and BUBs, hybrid AC diesel generators with BUBs, and hybrid DC gas generators with BUBs.

BISWAL LIMITED | Dec 2019 - May 2020

Graduate Trainee (Maintenance Supervisor - Gas Plants)

- Trained on the generator assembly line on the dismantling and overhauling of DC diesel generators; dismantled and overhauled 5 engines per day. Also carried out load testing on the generators. - Identified, resolved, and communicated engineering and manufacturing- related issues and have a thorough understanding of AC/DC generators, Solar, Hybrid Systems, and other power-producing equipment for the telecom industry. - Trained in the controlling and troubleshooting of the DC gas generator.

Immaculate Conception College (ICC) | Aug 2014 - Aug 2015

Equipment Maintenance Supervisor

- Maintained and performed planned preventive maintenance for the generators (35kVA, 40kVA, 100kVA, 135kVA) and pumping machines. - Designed maintenance protocols to ensure standardized procedures throughout the facility. - Evaluated rare and persistent maintenance problems to assess trends. - Streamlined standard operating procedures by scheduling all aspects of maintenance within time frames to improve productivity. - Recommended the design modification for the storage system of the diesel fuel, filling the generators, and eliminating system components and malfunctions.

Deltaafrik Engineering Limited, Nigeria | Mar 2013 - Aug 2013

Mechanical Project Engineer (Intern)

- Designed an open oil pump system for an offshore facility during the FEED (Front End Engineering Design) for FUNIWA Gas Project. - Developed detailed equipment datasheet and specifications for pressure vessels, heat exchangers, fired heaters, storage tanks, and utility systems. - Learned and became proficient in the company operating system software and the engineering software programs such as Autodesk AutoCAD and PV Elite. - Collaborated with the procurement team and vendors in creating the Technical Bid Evaluation Criteria. - Performed concept selection, equipment specification, vendor selection and coordination, quality control, testing, installation, commissioning, and start up. Selected the mechanical seal and material to be used for the seal for an open oil pump. - Collaborated with the process department in developing calculation notes for pressure vessels and pumps from the designs. - Utilized PV Elite in creating pressure vessel designs and calculations notes.

My Education

Take a look at my formal education

Master’s Degree, Mechanical EngineeringUniversity of Ibadan | 2018

Bachelor of Engineering (B.Eng.), Mechanical Engineering · (AugustCovenant University | 2014

About Me

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