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Sarder Ferdous Sadique

Technical Team Lead

Cognizant Technology | Sydney, Australia

Technologies

My Portfolio Highlights

My New Workbook

Loan Data

My New Course

Understanding Data Science

My New Workbook

Introduction to SQL

My New Workbook

Loan Data

Quantitative magician, conjuring valuable knowledge from data spells.

My Work

Take a look at my latest work.

DataLab

Loan Data

course

Understanding Data Science

DataLab

Introduction to SQL

DataLab

Loan Data

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

Microsoft Microsoft Certified: Azure Data Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Understanding Data Science

Courses

Understanding Data Science

My Work Experience

Where I've interned and worked during my career.

Brain Station 23 | Aug 2022 - Present

BrainStation-23 Australian Partner

I am working as a software service sales partner of Brainstation-23. 1. AWS Australia partner 2. Hiring an offshore developer 3. E-commerce marketplace solution provider Please feel free to contact Sarder Ferdous Sadique Brain Station 23 Ltd. Australian Partner Email: [email protected] Mobile: +61 452451986 https://brainstation-23.com/?bc https://www.linkedin.com/in/sarderferdoussadique/

Cognizant | Mar 2022 - Present

Technical Lead- End User Computing

▪ Ensuring successful resolution of technical user issues ▪ Troubleshoot Office 365 issues ▪ Successful imaging of laptops with the new Windows 10 SOE via USB ▪ Active directory user account management ▪ Printer issues fixing ▪ Office employees Sim issue, port in and port out through Mobile Corp ▪ Ticketing system management in Service NOW ▪ Networks troubleshoot and remote console for the vendor ▪ Hard drive preservation process ▪ Apple mac OS, iPhone, and iPad setup with corporate environment through apple configurator and setup and troubleshoot any issues ▪ Asset Management

DXC Technology | Aug 2018 - Mar 2022

Desktop Engineer

- Imaging laptops with new Windows 10 SOE. - Implementing cloud base Modern Management Image. - Join the laptops on the domain. - Add the pcs in the active directory. - Fix the user laptop regarding any technical issues like domain adding, rebuild the machine, Security firmware update, any physical issues on the device like hard drive faulty, ram etc. - Updating the bios, testing the memory and hard drive for any fault issues. - Asset management in Service Now (SNOW). - Taking the ownerships of the ticketing system Service Now and Remedy.

NSW Department of Education | Jun 2018 - Jul 2018

Deployment Team Lead

-Imaging the surface pro and book with the new Windows 10 SOE. -Using pxe boot for building the image for users surface pro and book and updating the Dock firmware. -Equipment for deployment: Microsoft Surface Pro and Book, Philips 32" 4K LCD monitor with Ultra Color Model, Wireless Keyboard and Mouse, Associated cables and peripherals. -Training and Supporting the user with configuring their PC/ Laptops, which include logging into base applications such as Outlook, OneDrive, OneNote and Skype for Business, Office 365, other business applications. -Setup the new monitor, keyboard and mouse and associated cables and peripherals. -The anticipated deployment rate are 30 users per day in 2 sessions per day. -All decommissioned PC's and Laptops will be recovered and delivered to warehouse where they will be registered with Previous user, Location, Type, Make, Model, Serial Number, DoE Asset Number. -The decommission stuffs are kept onsite initially for 48 hours post-deployment for recovering and backing up if the users are required to do so. -Managing of the deployment such as stock and inventory management, daily allocation of equipment, assisting the customer and deployment teams. -Handling multiple tasks and meeting day to day deadlines for deployment. -Decommissioning post-deployment, including laptops, desktops, monitors, keyboards and mouse, cables, monitor stands and associated peripherals. -Asset management required to ensure a full inventory of equipment movement, ensuring the following attributes are recorded: DET User Name, Deployment Date, Device Type, Device Make, Device Model, Deployment ID, Serial number. -Inventory management and forecasting to ensure sufficient stock is maintained. -Stock collect and keep updated report of the stock. -Daily reports include weekly progress report, project schedule updated weekly, deployment schedule updated daily, asset register updated every daily, risk and issues register updated weekly, defects register updated daily.

NCR Retail | Feb 2017 - Feb 2018

Field Service Engineer

- Involve in working on the self checkout hardware and software related troubleshooting and Resolve the issues related with self serve on Coles, Woolworths, Kmart, BigW and Australia Post representing NCR. - Need to have good understanding of the self serve hardware and replace them if faulty. - Maintain proper timing to solve the issues (approx. 45 minutes per job). - Meet the 24 hours SLA. - Need to provide good customer support to the retail vendors and get feedback from them.

7-Eleven Australia | Jun 2017 - Aug 2017

Rollout Engineer

N/A

Police Citizens Youth Clubs NSW | Mar 2017 - Mar 2017

Network Rollout Engineer

- Install ADSL splitters. - Setup Juniper routers. - Testing ADSL/NBN link to Juniper routers. - Installation of 9RU cabinet to wall. - Racking Juniper switches and Juniper routers. - Testing network printer/copier. - Installing, configuration and testing of WAP. - Installation of VOIP phones. - Testing of PC connections to Wifi and Ethernet.

JPMorgan Chase & Co. | Jan 2017 - Feb 2017

Printer Rollout Engineer

- Deploying new HP printers and decommissioning old ones. - Setup new printers with specific network configuration and firmware. - Deploying printers on each level according to the specific requirements. - Test the connectivity of the printers. - Decommissioning the old printers as per requirements. - Train users on the newly installed printers.

CashCard ATM | Nov 2016 - Jan 2017

IT Support Technician

- Cash Card ATM software upgrade representing NCR. - Updating from Windows XP to Windows 7. - Update and configure the ATM. - Do the testing before the customer ready to go.

Best Technology Services | Oct 2016 - Nov 2016

Field Service Engineer

- Desktop rollout projects in various private and government companies. - Wireless AP troubleshooting and new wireless AP setup in some chain shops under Fujitsu Representing Cotton on Group. - Configure 835 dongles for HP. - Intermedia to office 365 Email migration. Coles one shop training centre lab setup (2 Weeks) - Setup laptops, router, switches, POS terminals for training labs. - De installation the labs after training completed.

Uber | Mar 2016 - Sep 2016

Uber Driver

- Driving Uber for these few months and was actively looking for work in my track.

Vacation | Jan 2016 - Feb 2016

Vacation

-Was on vacation back home

Activity Travel Pty Ltd | Jun 2013 - Dec 2015

IT Support Officer

• Setup computer installation (Operating System/Software), hardware setup. • Configure and update windows server, network and desktop hardware, software and applications. • Troubleshoot Internet and email related problems. • Support Employees desktop/laptop as per request. • Provide training of basic technical knowledge to the Employees of the organization. • Maintain good communication with the vendors. • Report to the senior supervisor. • Maintaining the websites in WordPress. • Modification on the existing sites. • Update the sites as per required.

Ocean Paradise Hotel & Resort | Jun 2011 - Apr 2013

Manager of ICT Department

• Provide basic support such as user accounts, permissions, password resets, mail configure for user. • Installing OS, new software, antivirus etc. as per user required. • Installing new hardware like workstations, printers etc. • Provide support to individual users as per their request regarding their workstation. • Provide physical and remote support to the hotel employees and managements as per required. • Provide technical support (Internet and door lock) to individual guests of the hotel. • Supervise and provide training the technical team members about the technical operation of the hotel. • Installation, configure and maintain the Cisco managed and unmanaged switches. • Install and maintain the Cisco wireless Access Points. • Maintain Firewalls. • Maintain the backup, security management, bandwidth manager, mail server, web server, Internet and application support. • Upgrades and maintain the IP telephone system AVAYA. • Solving problems of different issues arises from the end users of Hotel Management Software (FCS). • Provide training to the hotels employees about the use of Hotel Management Software and get Feedback from what they face while operating the system and take necessary actions after getting the feedback. • Maintain biztrak accounting server. • Monitoring the CCTV operation. • Maintain Door Lock system of the hotel rooms. • Monitor the whole network operation of the organization. • Planning future improvements, suggesting IT solutions to business problems.

JAMS Sweaters Pvt Ltd | Jan 2009 - May 2011

IT Officer

My Education

Take a look at my formal education

Bachelor of Science in Computer Engineering, Computer EngineeringNorth South University | 2008

Science, ScienceDhaka College | 2003

ScienceIdeal School and College | 2001

About Me

I am looking to change my career to Data Field. My goal is now to become a Data Analyst.

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