As a Digital AI Platform Designer at the AA, I focus on delivering cutting- edge digital solutions that enhance customer experiences and drive business value. I collaborate with stakeholders and cross-functional teams to implement secure, resilient AI solutions, ensuring seamless integration and thorough testing with platforms such as Liveperson, ForgeRock, and AWS. Key Responsibilities & Achievements: Led end-to-end delivery of AI-driven projects, enhancing platform health and stabilization. Resolved customer-facing issues post-deployment, boosting customer satisfaction and engagement. Analyzed and optimized the performance of conversational AI bots for WhatsApp and Web channels. Developed domain-specific intents and entities, improving bot accuracy and interaction. Successfully launched features like automated shift scheduling and proactive messaging, enhancing operational efficiency. Integrated customer information APIs, increasing bot-facilitated payment transactions by 23%. Designed and implemented a holding bot to manage conversation queues, improving team productivity. Provided technical guidance and mentorship to team members, fostering a culture of continuous improvement and collaboration. My role is pivotal in driving innovation and operational excellence, leveraging advanced AI technologies to meet and exceed customer expectations.

Tech Mahindra | Sep 2017 - Sep 2021

Software Engineer

• Responsible for developing back-end Conversational AI-based applications for GCAA (General Civil Aviation Authority UAE) & BT Group, UK using Python & Node JS. • My role involved gathering customer requirements from Web APIs, interface design, technical problem solving & providing software solutions that comply with coding standards and creating a high-level document(HLD). • Led and managed the development, security and maintenance of voice, chat and messaging bot teams using platforms like Amazon Alexa, Connect, Lex, Lambda, Google’s Dialog flow, Google’s Action Builder, and Live Person. • Involved in integrating, troubleshooting & debugging a fully functional application bot using google assistant, Google Home, and Alexa’s mobile app. • Involved in developing an end-to-end three-layer architecture flow, enabling security to the application, and solving database queries to meet the client’s requirements using SQL. • Proactively involved in designing and implementing modules for existing and new web applications, creating database procedures and queries to populate necessary data in the application. • Performing unit testing, resolving application-related bugs as well as providing fixes, code reviews, maintaining error logs, deploying code to the production server and evaluating user feedback. • Developed a sentiment analysis Flask-based web framework system that involved fetching data from the SQL database server and populating sentiment analysed data on the dashboard in the form of gauges and bar graphs. • Received Bravo Award & cash prize in 2020 for outstanding work and repeatedly demonstrating the core values of rising and driving positive changes at work

My Education

Take a look at my formal education

Master's degree, Computer ScienceUniversity of Essex | 2022

Bachelor’s Degree, Computer EngineeringSt. Francis Institute Of Technology | 2017

Diploma in Computer Technology, Computer TechnologySardar Vallabhbhai Patel Polytechnic | 2014

About Me

Viren hasn't filled in a bio text

Create Your Data Portfolio for Free