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Lucas De Bona

Lucas De Bona

Support Engineer

Meta

Technologies

My Portfolio Highlights

My New Course

AWS Cloud Concepts

Analytical wordsmith, crafting stories with data as the pen and curiosity as the ink.

My Work

Take a look at my latest work.

course

Understanding Data Science

course

AWS Cloud Concepts

course

Intermediate SQL

course

Introduction to ChatGPT

course

CI/CD for Machine Learning

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Meta | Aug 2021 - Jan 2023

SAP Cloud Technical Support Engineer

Working as a third-party support engineer by META on SAP Labs I have acquired good experience in Multi-Bank Connectivity (MBC) through the years. The main tasks were to perform assistance via BTP tenants and Service Provider Cockpit (SPC) for customers, which included iflows configuration/ analysis, keypair creations, and certificate exchanges/uploads (Ebics, TLS, MLS, PGP key). Work on customer requests to provide missing bank statements, reprocess messages, and route tickets for different queues.
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e-Core | Mar 2021 - Jul 2021

Service Support Engineer

Perform EMEA ticket screening, root cause analysis, debugging, and troubleshooting on Atlassian products. Respond to customer inquiries through the customer service portal and video calling Identify customer needs and help end-users get the right product. Follow up with customers to ensure their technical issues are resolved in the best possible way. Focus on always maintain teamwork, collaboration, cooperation, and knowledge sharing with the team.

HCL Technologies Brazil | Jan 2018 - Jan 2021

Bilingual Service Desk Analyst at HCL Technologies

N/A

Digistar Telecomunicações SA | Mar 2017 - Jan 2019

Technical Consultant

Technical Consultant in GPON

Sensor Brasil | Nov 2014 - Jan 2015

Mechatronic Technician

Mechatronic Technician

My Education

Take a look at my formal education

Bachelor of Information Technology Management, Information TechnologyUniversidade do Vale do Rio dos Sinos | 2021
Technical Education, Mechatronics, Robotics, and Automation EngineeringULBRA | 2016

About Me

Lucas De Bona

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