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Frank Mendoza

Frank Mendoza

Founder

Catalytics | Austin, TX

Technologies

My Portfolio Highlights

My New Course

Understanding ChatGPT

My New Course

Understanding ChatGPT

Quantitative storyteller, captivating audiences with tales of data analysis.

My Work

Take a look at my latest work.

course

Understanding ChatGPT

course

Understanding ChatGPT

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

DataCamp Retrieval Augmented Generation with LangChain

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Intermediate SQL
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

International Institute for Analytics | Feb 2023 - Present

Member, Analytics Expert Network

N/A

Detecting Talent | Mar 2019 - Mar 2020

Founder | CEO

Detecting Talent employs the latest and most innovative artificial intelligence solutions to empower Human Resource professionals and Leaders within an organization to understand those individuals most likely to resign and the estimated impact of that resignation. Career Highlights: - Accepted into Capital Factory Accelerator Program Jan 2020 - Accepted into DivInc Accelerator Program Nov 2019
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Catalytics | Jul 2015 - Present

Founder | Managing Partner

Over the past 8 years, I have partnered with companies such as Kellogg's, Nike, Keurig Dr Pepper, and Beam Suntory to achieve tens of millions of dollars in increased revenue and improved consumer stickiness by accelerating their speed to market, improving forecasting accuracy, boosting product availability, and growing at-home consumption. Results generated for clients: - Advanced analytics capabilities within CPG Global Mktg Org (financial ML Predictive Models - 2-4% impr in accuracy, IoT Analytics Dashboards, Programmatic Mktg - incr 3%+ Rev from existing consumers) - Program managed significant capital investment (>$15M) in Data Science/ Analytics infrastructure for Fortune 200 CPG company (Benefit = $16M+ over 2-3 yr period) - Applied Data Science skills to uncover factors/attributes that lead to healthy/ unhealthy customers to reduce customer churn and improve monthly recurring revenue. - Program manage workstream at nationwide cosmetic surgery provider to address client cancellations (developed machine learning algorithms to measure likeliness of cancellation and generated dynamic analytics dashboards) Career Highlight: - Developed Machine Learning solution that achieved 3rd Place in North America for 2018 IBM Watson Build Competition and a semi-finalist in Capital Factory $100K AI Challenge Services Offered: • Data and Analytics Strategy • Data Governance & Enablement • Customer Experience Analytics • Program Management • Data Visualization Storytelling Case Studies & Recommendations are available at https:// catalyticsconsulting.com/case-studies/ Data Science Specialties: - Supervised learning, Unsupervised learning - Data Visualization: PowerBI, Matplotlib, Seaborn, ggplot - Customer Health/Churn modeling, Forecasting modeling, Classification modeling - Tools: Python (Jupyter Notebooks, Scikit-learn, Pandas, NumPy); Microsoft (Azure ML Studio, PowerBI, Excel); IBM (Watson Studio, Cognos); Tableau; TensorFlow; SQL

YouEarnedIt | Mar 2015 - Aug 2015

Director of Customer Success

Development of weekly customer dashboard with organization-wide visibility to customer health and product engagement across 100’s of accounts Pivotal role in identifying top 15% strategic accounts based on multi-tiered indicators with an outreach program to reduce churn Commendation for skills in handling complex and enterprise-level customer relationships, as well as for adeptness in providing onboarding experience and enhanced existing customer relationships Introduction of customer service process and practices to enable growth and scale; along with customer success playbook providing templates and timelines which improved on-boarding consistency and cycle time while enhancing the new hire learning curve

3M | Dec 2014 - Mar 2015

Division Unit Executive Leader, Services and Support COE

Spearheading of more than 200 team members to provide hardware and software technical support within numerous motor vehicle markets Direction to BPO and professional services team to drive long-term retention and profitability with new and existing contracts Instrumental part in implementing ITIL framework across services and supporting COE while developing an incident and problem management functionality enabling closed loop feedback Successful creation of P&L views of existing services portfolio while identifying unprofitable contracts and negotiating terminations and exits, which led to annual savings worth $10M Pivotal role in restructuring BPO services along with the introduction of service account managers for governance and life cycle of contracts

3M | Jan 2013 - Jan 2015

Business Unit Manager, Professional Services and Support Center of Excellence

N/A

MarketVine | Jul 2012 - Feb 2013

Director, Implementation Services

Hand-picked selection to participate in a start-up being incubated within Dell with focus on digital advocacy and curation, social media and eCommerce Oversight to a team in charge of deployment and technical integration of SaaS solutions within customer e-commerce environments Authorship and implementation of key processes and documentation toward driving scalability and repeatability Liaison between clients and internal teams regarding sales, marketing, product development, IT/OPS, and finance to ensure successful delivery of various concurrent engagements

Dell | Jan 2013 - Jan 2013

Segment Service Marketing | Senior Consultant | Preferred Accounts Division

Integral part in the introduction and implementation of marketing campaigns to increase lead generation and revenue as well as daily relationships with sales organization Boosting of awareness and revenue associated with Microsoft XP End of Life program through the creation of sales campaign and education collateral

Dell | Mar 2011 - Jul 2012

Director of Strategy and Business Transformation, Small and Medium Business

Spearheaded a team accountable for the Merger & Acquisition (M&A) post- integration with SMB business including program management, analytics, and business communications in Brazil, Canada, and United States. Driving force in attaining recognition as Best of Breed throughout the entire Dell organization by successfully creating M&A integration methodology Establishment of new emerging business sales motion focusing on market- driven outbound campaigns with more than 20% year-over-year growth

Dell | Jun 2010 - Mar 2011

Mergers and Acquisition Sales Integration Program Manager, Sales Operations

- Supervised global sales integration strategy to track all Go-to-Market functional elements. - Performed updates regarding key integration to executive stakeholders. Leadership in the Dell KACE acquisition to attain 113% of annual sales plan and 250% for scaled annualized revenue

Dell | Dec 2008 - Jun 2010

Senior Capability Delivery Consultant | Senior Product Mgr, Strategic Platforms | Global Business

Strategic management of a large multifunctional team in business requirements gathering, business process documentation, and cross- organizational initiatives while serving as keyperson knowledgeable of business and technology Establishment of a customized software field delivery module while overseeing deployment and integration across the global service delivery organization Pivotal role in facilitating decrease in additional annual expenditures worth more than $1M through optimization of Oracle Siebel field delivery module to enable large-scale and sourcing initiative Introduction of a governance structure to monitor release management as well as to guarantee successful prioritization and deployment of software defects and change requests across global CRM platform

Dell | Jun 2007 - Dec 2008

Global Services Sr. Program Manager - SaaS Solutions

- Launched new Global SMB Managed Services / SaaS offering to leverage Dell acquisition of remote management and monitoring service with a revenue potential of $100M+ - Partnered with 3rd party service providers to resolve break-fix issues in client environments - Managed virtual teams to align field delivery strategy with Marketing, Finance, Sales & Operations (Service Desk, Network Operations Center / NOC, and Back Office) - Received Dell Winning Culture Award for leading Mid-Market transition from Large Corporate division to SMB division and coordinating Sales, Marketing, Operations, and Finance - 2007

Dell | Apr 2006 - Jun 2007

Sales Operations Manager, Small and Medium Business | Americas Business Unit

operating expenses - Grew Customer Satisfaction scores 10% by instituting best practices - Achieved “Champion Manager” rating in Annual Tell Dell survey

Dell | Mar 2004 - Apr 2006

Customer Care Manager / Six-Sigma Black Belt Champion

- Slashed $8.5 Million in recurring annual costs by mentoring multiple Six Sigma initiatives - Increased customer satisfaction rates 50% by identifying root causes and implementing controls - Improved customer resolution 33% by driving adoption of best practices and streamlining previously inefficient programs - Two-time winner of Dell’s prestigious Customer Experience Gold Award

Dell | Jul 2002 - Mar 2004

Senior Project Consultant, Small and Medium Business Operations

N/A

Dell | Oct 2000 - Jul 2002

Quality Assurance/ Product Engineer, Workstation & Storage

- Delivered $800,000 in one-time cost savings through cosmetic damage repair and an additional $180,000 in recurring annual savings through storage conversion - Customer Experience Gold Award - 2002

Wyman Gordon | Jan 1998 - Jan 2000

Product / Systems Design Engineer, Aerospace Turbine Division and Undercover Superhero

N/A

Imation | Jan 1997 - Jan 1998

Process Engineer - Data Storage Manufacturing

N/A

My Education

Take a look at my formal education

University of Texas - McCombs School of Business
The University of Texas at Austin

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