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Gabe Ferraro

Gabe Ferraro

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Technologies

My Portfolio Highlights

My New Course

Introduction to R

My New Course

Introduction to R

Analytical pathfinder, blazing trails to new insights and discoveries.

My Work

Take a look at my latest work.

course

Data Manipulation with dplyr

course

Introduction to the Tidyverse

course

Introduction to R

course

Data Manipulation with dplyr

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Understanding ChatGPT
Introduction to R

My Work Experience

Where I've interned and worked during my career.

LYMPHACARE INC | Oct 2023 - Dec 2023

Lead Collections Specialist

• Manage small team with patient collections • Handle Escalated Calls • Train New Employees in Role • Fight insurance companies for maximum payment for an out of network provider • Create workflow and manage review of patient AR complete various administrative duties associated with collecting claims lead a small team in collecting payments
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AdaptHealth | Sep 2020 - Oct 2023

RCM Supervisor

▪ Simultaneously orchestrate and oversee the Accounts Receivable Review & Outbound team. ▪ Proficiently utilize excel to analyze data, compile reports, and address system issues. ▪ Generate comprehensive reports showcasing team activity metrics to highlight and optimize productivity. ▪ Positively impact company policies to enhance patient outcomes and maximize revenue streams. ▪ Effectively spearhead procedural modifications aimed at optimizing secondary insurance management process. ▪ Detect systemic billing issues, rectify underlying causes, and meticulously restore impacted accounts. ▪ Collaborate seamlessly with cross-functional teams to resolve backend issues for cohesive problem resolution. ▪ Strategically oversee an outbound dialing campaign focused on prompt patient payment collection. ▪ Conduct weekly team meetings, fostering communication, aligning objectives, and promoting problem solving.

AdaptHealth | Jan 2019 - Jan 2020

Manager, On-Call General Customer Service

▪ Successfully processed orders for essential medical oxygen, hospital beds and wheelchair supplies. ▪ Exhibited exceptional efficiency and timeliness in handling troubleshooting calls for customer satisfaction. ▪ Diagnosed and resolved equipment issues across entirety of 55-hour shift. ▪ Skillfully oversaw a team of customer service representatives, ensuring the successful completion of tasks. ▪ Strategically redesigned employee scripts, leading to enhanced collection performance and outcomes. ▪ Innovated impactful scripts to effectively communicate policy changes and updates.

AdaptHealth | Feb 2018 - Sep 2019

Team Lead, Self-Pay Department

▪ Directed and executed a comprehensive company-wide training program for customer service departments. ▪ Lead training of staff to proficiently manage collection calls with a one-hour timeframe. ▪ Devised an innovative methodology and streamlined call process flow for effective customer service. ▪ Guided a diverse team from various departments, overseeing 30+ employees during 6-hour intervals. ▪ Achieved remarkable success by generating collections exceeding $100k through training initiatives. ▪ Delivered training to both domestic and international team members fostering a globally skilled workforce. ▪ Conducted meticulous large-scale account reviews to identify and correct errors. ▪ Maintained a consistent focus on aligning employee work with departmental standards. ▪ Thoroughly audited company’s accounts receivable data, strategically assessing recoverable collections. ▪ Collaborated cross-functionality with diverse departments to enhance and elevate the customer experience.

AdaptHealth | Jan 2017 - Jan 2018

Collector, Self-Pay Department

▪ Effectively communicated complex insurance billing concepts to patients in a clear and accessible manner. ▪ Proficiently managed patient payment collection procedures with a focus on accuracy and professionalism. ▪ Skillfully identified and rectified billing errors within accounts, ensuring financial accuracy and client satisfaction.

Marksman Group INC | Jun 2016 - Sep 2016

Account Manager

I acquire new clients for a third party, using direct marketing. I also manage and train a small group of people to use direct marketing so that they can also acquire new clients.

Gillespie Group | May 2015 - Jul 2015

Intern

Helped manage Social Media presence, and ran errands for what ever was needed.

My Education

Take a look at my formal education

Bachelor of Arts (B.A.), Philosophy with minors in advertising and marketingYork College of Pennsylvania | 2016

About Me

Gabe Ferraro

Experienced professional with a track record of success in healthcare administration, customer service, and team leadership. Currently serving as a Supervisor at AdaptHealth since September 2022, overseeing Accounts Receivable Review & Outbound team

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