● Created models and data to understand and predict the current state of the business, current customer satisfaction, and a proposal of areas where the company can improve, and presented findings to stakeholders ● Utilize data to draw meaningful insights and solve business problems, by developing and implementing descriptive, predictive, or prescriptive analytics, depending on the use case ● Built out the data and reporting infrastructure from the ground up using Tableau and SQL to provide real-time insights into the product, marketing funnels, and business KPIs ● Built forecasting using parameters, trend lines, and reference lines reported to appropriate stakeholders.

Side Hustle | Aug 2022 - Sep 2022

Data Analyst Intern

● Utilized Microsoft Power BI and Excel for data analysis on use cases ● Utilize data to uncover trends and patterns, and translate business requirements into analytical solutions ● Transformed dataset using Power Query and Manipulated dataset using Power BI and Excel ● Data modelling, visualization and reporting with Power BI to address problems and successfully reveal insights that boosted workflow

Adk rehabilitation consult | Apr 2022 - Present

Psychologist/Data Analyst

● Identified trends and patterns in clients' behaviour and provided insights into intervention plans ● Review, analyzed, and synthesized data from various sources and maintained data systems ● Built out the data and reporting infrastructure from the ground up using Excel and Power BI to provide insights into the effectiveness of therapy models and client retention. ● Compiled and organised findings in graphs, charts, mock-ups, and diagrams to forecast possible outcomes ● Designed surveys, questionnaires, and polls, specific to research requirements and business improvement.

Nurture CDC | Jul 2020 - Apr 2022

Behavioral Analyst/ Customer Support Officer

● Assessment, and implementation of Intervention therapy ● Analyzed and facilitated the automation of manual reporting and record keeping, resulting in savings of extra technical expenses by 70% ● Ensured 100% client confidentiality by encrypting digital files, shredding old paperwork, and keeping file boxes locked ● Resolved over 90% of clients’ complaints within the organisational service level agreement resulting in a 4.7-star rating and feedback. ● Created a client satisfaction survey using Google form, which in turn increased client retention by 75% and onboarding of new clients by 51%

Toplad Schools | May 2019 - Mar 2020

Guidance Counselor and Educator/ Customer Service Representative

● Managed the reputation of the school by communicating confidently with existing and prospective parents. ● Resolved all complaints within the school’s service level agreement and escalated required complaints to the appropriate department resulting in a 90% customer satisfaction rating and feedback. ● Liaised with the marketing and publicity team to optimize sales efforts and created awareness about the school’s services to prospective parents and this led to about 60% new enrollment. ● Prepared documents and educational presentations on behalf of the Principal. ● Ensured that the school’s educational standard aligned with the state and federal authorities’ directives.

Nurture Nigeria Early Intervention and School Support Services | Feb 2019 - Jan 2020

Behavior Therapist

N/A

Mobile Health Consult Nigeria Limited | May 2018 - Sep 2018

Psychologist Intern/ Virtual Assistant

● Provided administrative support to the Chief Consultant through calender management, appointment scheduling, and Consultation bookings resulting in an optimized schedule of 80%. ● Analyzed and facilitated the automation of manual reporting and record- keeping resulting in savings of more than ️500,000 annually. ● Completed special projects by organizing, and coordinating information and requirements; planning, arranging, and meeting schedules by 60%. ● Enhanced program and service quality by devising new software; updating procedures; evaluating system results with users which boosted customer retention by 50%. ● Carried out web research, project preparation, and data entry on behalf of the CEO resulting in about 75% work productivity. ● Automated and maintained client-related paperwork, including client's diagnostic report and progress report for efficient tracking which improved documentation by 80%.

My Education

Take a look at my formal education

Bachelor of Science - BSc, PsychologyObafemi Awolowo University | 2018

About Me

Passionate about data and its influence

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