Customer Relations and Data Literacy & Analysis: ● Create and teach data and digital related content and courses ● Research content for courses and write lesson plans, initial draft, record videos and create workbooks and materials needed for courses ● Provide support to learners and customers ● Provide data analysis support and services to clients and the company ● Partake in content development in relation to data, digitisation, automation etc ● Attend weekly meetings with the team

CapitalCore Outsourcing Limited | May 2022 - Jun 2022

Data Analyst Intern (Remote)

Microsoft Power Bi

Project Partner Data Solutions | Apr 2022 - May 2022

Quantitative Data Analyst (Remote Bootcamp)

Internship Program Outline: Quantitative Research Methods How to design a good questionnaire introduction to research ethics physical and online data collection techniques (Using IBM SPSS) Basics of quantitative data management

Access Bank Plc | Dec 2015 - May 2018

Customer Service/Success Executive

• Explain products and services to new and existing customers and the potential value added by the bank. • Process orders, forms and applications via calls, and emails. • Identify and escalate priority issues via financial software packages e.g Siebel, interswitch, NIBSS etc and basic troubleshooting like unlocking of mobile apps or blocking of mobile apps, cards and account for security reasons. • Assisted in the training/onboarding process of new agents • Maintain records of contact, accounts and orders in the CRM • Route calls to appropriate departments via intercom • Follow up customer calls where necessary via CRM and emails. • Document all call information according to standard operating procedures on the CRM while paying utmost attention to details. • Complete call logs and produce call reports in the CRM • Answer questions about the product details, the company and issues with account for the customers • Assist customers with any technical issues experienced with website, mobile app etc via several softwares provided by the bank and escalate any issues to management appropriately • Perform basic account maintenance activities • Meet Quality Assurance requirements and other key performance metrics • Data collection, collation, analysis and report/escalate to designated units for prompt resolution using data base specific softwares(CRM) . Established and maintained B2C and B2B relationships on behalf of Access Bank Plc. . Electronic Banking specialist. . Ran shifts and handled international calls

DealDey Limited | Apr 2015 - Dec 2015

Zonal officer/Sales Executive

• Cold calling for new business opportunities. • Perform profitability analysis for potential deals and merchants. • Negotiating favourable agreement terms/commissions and closing all sales lead. • Field Marketing for prospective clients. • Developed and maintained B2B relationships with clients on behalf of Dealdey. • Conducting periodic market survey and providing feedback on future buying trends of customers. • Represent the organization at all trade related events such as fairs, exhibitions, product launch amongst others. • Liaise with merchants/suppliers to monitor accurate delivery of orders. Eg getting quality pictures of items to put on the company’s E-commerce website. • Advisory to management as at when needed on new product developments and special promotions. • Identifying new markets and opportunities for business expansion and growth. • Maintain a cordial/professional relationship with merchants and ensure a repeat business by merchants. • Provided ‘voice of the customers’ feedback to the company • Logged all prospects on the PIPEDRIVE CRM TOOL for management and all sales team to spool and deliberate on.

My Education

Take a look at my formal education

HTML, CSS and JavascriptColab Coding School, Kaduna | 2022

Master of Business Administration - MBA in Accounting and ManagementNigerian Defence Academy | 2022

Business Education in AccountingUniversity of Benin | 2011

first school leaving certificate FEDERAL GOVERNMENT GIRLS' COLLEGE | 2007

About Me

Hi, As an analytical thinker, I am fascinated about the wonderful insights I gather from the knowledge of data science. I see things differently now. I probe like an expert in all areas of my daily life. Let's just say I am now a data detective.

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