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Glen McCracken

Glen McCracken

Head of PMO

Dealogic

Technologies

My Portfolio Highlights

My New Course

Introduction to Python

My New Workbook

My Python workspace

My New Course

Introduction to Python

Algorithmic visionary, building bridges between data and knowledge.

My Work

Take a look at my latest work.

course

Introduction to R

course

Introduction to Python

DataLab

My Python workspace

course

Introduction to R

My Certifications

These are the industry credentials that I’ve earned.

Other Certificates

ilx PRINCE2 Practitioner

ilx Managing Successful Programmes (MSP) Practitioner

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to R
Intermediate Python
Introduction to AI Agents

My Work Experience

Where I've interned and worked during my career.

Lantum | Jul 2025 - Present

Chief Product & Technology Officer (CPTO)

Leading Product and Technology for Lantum, scaling our Connected Scheduling platform and preparing the organisation for its next phase of growth. What I do • Shape product and technology strategy to support scale across the NHS • Lead engineering, product and design teams • Embed automation and AI to reduce friction for clinicians and administrators • Ensure platform resilience, reliability, and performance as usage grows • Create alignment across commercial, clinical, and operational teams Impact • Modernising platform foundations to support national-scale adoption • Driving AI initiatives that improve fairness, safety, and quality of life for clinicians • Building the organisational clarity and execution cadence needed for sustainable growth
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ION | Jan 2017 - Jun 2025

Head of Data, Analytics, Automation & AI

Built ION’s first data, analytics, and AI function. Scaled it into a central engine powering growth, commercial insight, and operational efficiency. What I did • Hired and grew a 20-person data team covering analytics, data engineering, AI, and automation • Centralised fragmented data sources into a unified enterprise data lake (in Databricks) • Delivered Power BI self-service analytics to 300+ users • Built ML models across churn, lead scoring, cross-sell, anomaly detection, segmentation, survival analysis, and LLM-based automation • Partnered with product, sales, and exec teams to turn analytics into action Impact • Established AI and data as a core part of ION’s go-to-market and product innovation strategy • Reduced operational inefficiency, improved forecasting accuracy, and increased revenue conversion • Created the foundations for scale during a multi-year M&A-driven expansion

ION | Apr 2023 - Sep 2023

Post Acquisition Integration

Led the end-to-end integration of Backstop Solutions following its acquisition by ION. What I did • Consolidated systems, operations, and commercial models across both entities • Unified engineering and IT infrastructure • Aligned revenue reporting, client contracting, and sales operations • Redeployed talent across Product, Client Services, and Central teams while preserving domain expertise Impact • Reduced non-personnel costs by 50 percent • Created a unified, integrated operating model within 100 days • Simplified organisational complexity and improved delivery pace

ION | Apr 2021 - Sep 2021

Post Acquisition Integration

ION Analytics united Dealogic (acquired for $870M), Acuris (acquired for $1.7B), and Selerity into a single intelligence platform serving global banks, investors, law firms, and corporates. I was brought in to align operations, unify data, and drive delivery across the newly merged organisation. What I did • Re-architected sales territories, incentives, and revenue planning • Standardised operational workflows through automation and lean process design • Centralised fragmented datasets into a unified analytics ecosystem • Embedded delivery discipline across the merged organisation Impact • Increased transparency and execution speed • Enabled the newly merged entity to operate as a single platform • Powered real-time reporting and advanced machine learning models across the business

ION | Dec 2015 - Jan 2017

Head of Professional Services (Dealogic)

Built a new services organisation to onboard, support, and scale value for the world’s top investment banks. What I did • Owned end-to-end onboarding, implementation, and client success • Built and led a global delivery team across PMs, technical specialists, and integration experts • Designed value-creation programmes and executive workshops • Held P&L ownership for Professional Services Impact • Grew Professional Services into a revenue-generating function (~$3m in year 1) • Improved adoption, retention, and client satisfaction • Positioned Dealogic for a successful $1.5B exit through improved operational discipline

ION | May 2015 - Nov 2015

Head of Project Management Office (Dealogic)

Designed and ran the global PMO supporting London, New York, Hong Kong and Japan. What I did • Defined governance, reporting, and delivery standards • Built a high-performing PM team • Enabled consistent execution across complex cross-regional programmes Impact • Increased visibility, pace, and accountability across the portfolio • Created the infrastructure required for scale during rapid growth

lastminute.com | Sep 2014 - May 2015

Programme Manager - Lifestyle (9 month contract)

Modernised manual ticketing operations and led post-acquisition integration planning. What I did • Digitised the end-to-end ticketing platform • Integrated CRM, billing, and support systems • Re-engineered manual operational processes • Ran cross-functional workshops to shape integration strategy after acquisition Impact • Reduced manual workload and improved service quality • Created a scalable foundation for the new parent company • Seamlessly aligned systems and teams following acquisition

Yellow | Aug 2012 - Aug 2014

Chief Technology Officer (CTO)

Led the full digital transformation of a legacy print directory into a modern digital business. What I did • Managed a 100-person engineering and technology team • Oversaw $16M Opex and $10M Capex • Replaced SAP, legacy CRM, and manual systems with cloud-based SaaS • Built BI capability and automated core workflows • Launched new digital product and service lines Impact • Modernised the entire technology estate • Enabled new revenue models and reduced operational costs • Repositioned the business for long-term digital growth

Cisco | Jan 2012 - Aug 2014

Member of Cisco's Global Advisory Board

During the redevelopment of Eden Park for the Rugby World Cup, I led delivery of one of the first large-scale “Connected Stadium” transformations. The programme became a global showcase for Cisco’s Sports and Entertainment group and led to my appointment to their Global Advisory Board. What I delivered • Designed and deployed an integrated stadium technology platform covering networking, security, IPTV, digital signage, WiFi, ticketing, and real-time analytics • Demonstrated how sensors, data pipelines, and connectivity could improve crowd safety, operational efficiency, and event experience • Developed early AI-enabled analytics using sensor and operational data to forecast crowd flows and optimise staffing and incident response • Orchestrated complex vendor, partner, and stakeholder ecosystems across a $250M redevelopment • Represented the programme globally, presenting at Cisco conferences and industry forums on connected venues and real-time operational intelligence Impact • Established Eden Park as one of the most technologically advanced stadiums in the Southern Hemisphere • Shaped Cisco’s global Sports and Entertainment strategy and influenced deployments across major international venues • Proved an early blueprint for how AI, automation, and real-time data systems must work together in high-scale environments

Eden Park, New Zealand | Dec 2009 - Aug 2014

Chief Technology Officer (CTO)

Eden Park underwent a significant redevelopment (~$250m), in preparation for hosting the Rugby World Cup in 2011. I led the $19M technology transformation for the stadium. What I did • Built and led the PMO for the technology transformation • Delivered integrated digital infrastructure across CCTV, POS, IPTV, WiFi, LAN, ticketing, and signage • Implemented early intelligent video analytics and automated crowd monitoring • Managed day-to-day operational tech during the World Cup • Represented NZ internationally at global sports tech events Impact • Created one of the most connected stadiums in the Southern Hemisphere • Improved fan experience, operational insight, and event resilience • Delivered mission-critical systems flawlessly during a global event

Kordia | Jan 2009 - Dec 2009

Program Manager

Led the technology and operational transformation enabling Kordia’s shift into managed services. What I did • Established PMO governance for all transformation workstreams • Implemented CRM, order management, SharePoint, and Oracle Financials • Redefined operational processes across incident management, fulfilment, and billing Impact • Built the platform for Kordia’s entry into managed services • Improved operational reliability, visibility, and scale

RHE & Associates | Dec 1999 - Dec 2009

Consultant - Data, Analytics, AI/ML, Programme Management

Delivered early AI/ML implementations years ahead of industry practice. What I did • Built anomaly detection, fraud models, recommendation engines, and image classification tools • Developed large-scale digital platforms for insurance, telco, e-commerce, and utilities • Led high-visibility delivery programmes across SkyCity, Vodafone, Gen-i, Telecom NZ, and others • Designed and modernised enterprise architectures across on-prem and early cloud systems Impact • Demonstrated real-world ML long before the current wave • Delivered mission-critical systems that improved detection, automation, and customer experience • Played a key role in large-scale transformation across NZ’s major enterprises

PriceWaterhouseCoopers | Jan 1996 - Dec 1999

Consultant - Data, Analytics, AI/ML, BPR

Early career in M&A due diligence, transformation, and applied data science. What I did • Built AI-powered forestry valuation and pricing models • Designed national data warehouses for utilities • Built a $3B activity-based costing model for NZ healthcare • Supported M&A modelling and scenario planning Impact • Introduced advanced modelling and analytics into traditional industries • Laid foundations for data-driven decision making across national infrastructure • Built systems that influenced policy, pricing, and operational investment

The University of Auckland | Feb 1995 - Dec 1995

R Tester

During my undergraduate studies in statistics, I had the opportunity to work with Robert Gentleman and Ross Ihaka, the creators of the R programming language. My role involved testing early versions of R, providing feedback on usability, and contributing to discussions that shaped one of the world’s most widely used data science tools. This formative experience cemented my interest in data and analytics, and gave me a front-row seat to the birth of a language that would power the future of statistical computing.

Lion Nathan | Jan 1992 - Dec 1995

Business Analyst

Selected into Lion Nathan’s graduate induction programme while completing a dual BCom/BSc degree. Worked part-time across multiple business units - including Lion Breweries, Liquor King, Super Liquor, and NZ Wines & Spirits - gaining hands-on experience in retail, wholesale, and distribution environments. Eventually transitioned into a Business Analyst role, supporting data-driven decision-making across supply chain, sales, and operations.

My Education

Take a look at my formal education

BSc in Applied StatisticsUniversity of Auckland
BCom in Corporate FinanceUniversity of Auckland
MBA in Data AnalyticsLondon Metropolitan University

About Me

Glen McCracken

Passionate about data science. I studied statistics as an undergraduate and started using R back in the mid-1990s. More than 30 years later, I’m still learning and still excited by how the field keeps evolving.

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