• Spearheaded the creation of interactive Tableau dashboards, leading to a 35% reduction in idle time by identifying and addressing operational bottlenecks. • Prepared detailed business cases for various projects, including cost-benefit analysis and ROI calculations, supporting data-driven decision-making processes. • Conducted sentiment analysis on customer feedback, which resulted in regaining 25% of lost customers and a 40% reduction in customer service calls, improving retention and operational efficiency. • Developed a comprehensive BI implementation guide, improving data consistency by 10% and reducing system costs by 20%, ensuring streamlined data processes and reduced overhead. • Collaborated closely with cross-functional teams, including sales and marketing, to develop and standardise data-driven processes.

Sangari Engineering | Aug 2020 - Dec 2022

Data Analyst

• Developed and maintained Power BI dashboards to track KPIs and outliers, improving operational efficiency by 15% and reducing errors by 20%. • Optimised database performance through routine data cleaning activities, achieving a 15% reduction in duplicate entries, and ensuring data integrity. • Managed and integrated data from various sources, supporting strategic decision-making and improving process efficiency and reliability. • Facilitated training sessions on data interpretation, leading to a 30% increase in data utilisation across the organisation.

Sangari Engineering | Sep 2018 - Aug 2020

Junior Data Analyst

• Automated data analysis processes using advanced Excel functions, reducing report errors by 20%. • Collaborated with teams to create training materials, reducing instrument setup errors by 45%. • Integrated Trello to reduce project tracking time, resulting in a 30% time gain and improved accessibility for project processes online.

My Education

Take a look at my formal education

Master's Degree in Business AnalysisHolmes Institute | 2025

Bachelor's Degree in Industrial EngineeringUniversity of Turkish Aeronautical Association | 2022

About Me

I specialise in transforming raw data into actionable insights that drive operational excellence and elevate customer satisfaction. By leveraging advanced tools like Tableau and SQL, I design intuitive dashboards and analytics frameworks.

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