Troubleshoot systems, applications, database, and access issues with research resources. Provide vendor account management related to permissions, access, user training. Catalog and classify new print and electronic materials for US, London, and Tokyo offices.

InterVarsity Press | Sep 2020 - Feb 2022

Metadata Quality Analyst

Managed IT projects, encompassing tasks such as documentation for data classification, client forms, and personnel change workflow. Delivered technical account management services to publishing partners, retail partners, and metadata vendors. Led metadata mapping from ONIX schema to system database. Managed distribution of digital assets and metadata to retail and distribution partners.

InterVarsity Press | Sep 2018 - Sep 2020

Data Distribution Manager

Managed distribution of digital assets and metadata to retail and distribution partners. Implemented a digital asset management policy for ebooks and marketing images. Managed accounts with metadata partners. Provided metadata oversight for ONIX database. Managed Amazon Ads, monthly ebook promos with retail partners, and digital sales reports. Served as sales team member at trade shows and academic conference exhibit hall booths.

Wheaton Public Library | Mar 2018 - Nov 2018

Adult Services Associate II

Provided user support: electronic media applications and ebooks, study rooms, research, printing. Assisted with collection management projects and library programs.

Trinity International University | May 2015 - Oct 2017

Electronic Resources Librarian

Provided technical support for library PCs, applications, and systems in partnership with campus IT and local academic library consortium. Supervised the part-time technical services and serials staff. Managed vendor accounts, negotiating contracts and licenses. Coordinated SQL reports for and managed batch record imports for library catalog database. Co-managed several collaborative projects including system authentication changes, website redesign, ebook assessment survey, and collection management projects. Provided library reference and research support to students, faculty, and visitors. Implemented new library logo in library marketing and signage.

Wheaton College | Jul 2013 - May 2015

Electronic Resources Assistant

Provided technical support for database online journal access for students and faculty. Supervised and trained students in print and electronic journal tasks. Participated in library wide teams including the website redesign team.

Wheaton College | Sep 2006 - Jun 2009

Serials Assistant

Maintained accurate serials holdings and claimed missing issues. Supervised and trained serials student assistants. Coordinated and prepared serials and specialty bindery shipments. Organized inventory projects, updated serials manual. Participated with team to create workflow for weeding of Government Documents.

Montana State University Billings | Aug 2005 - Jun 2006

Administrative Assistant

Provided administrative support: managed customer and calendar databases, prepared client invoices, and data entry for non-credit course files (grades, certificates, budgets). Arranged and administered events: arranged catering and meeting room set-up. Provided outstanding customer service through the reception desk, answered phone and customer emails.

Old Navy | Feb 2001 - Jan 2003

Sales Associate

N/A

My Education

Take a look at my formal education

Master of Library & Information Science (MLIS), Information Technology ConcentrationUniversity of Wisconsin-Milwaukee | 2016

BA, Christian StudiesOklahoma Baptist University | 2005

About Me

Metadata and technology enthusiast with experience providing project management, customer service, training, and problem-solving research and technical issues.

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