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Thi Hai Ly Nguyen

Certified

Quality Analyst

Materahub

Technologies

Analytical virtuoso, transforming data noise into harmonious insights.

My Certifications

These are the industry credentials that I’ve earned.

AI Fundamentals

Data Literacy

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

Materahub | Sep 2022 - Present

European Project Manager

• Lead and manage diverse projects funded by the European Commission, including Erasmus+, H2020, COSME and Creative Europe • Conduct comprehensive desk research, interviews, data analyses along with writing project/survey reports and learning/training materials • Create contents and manage social media channels to enhance project visibility and engagement (Project website, Instagram, Facebook, LinkedIn, Twitter, etc.) • Design and develop physical or digital resources/events such as online courses, webinars, competence frameworks, training frameworks, workshops, exhibitions, hackathons, etc. • Current Projects: Grassroots Eco-health Tourism, CYANOTYPES, Local Environment Animation, Crafthub, Open School for Village Hosts, Gateway Crafts, MOSAIC, SACCORD

Consorzio Materahub | Apr 2022 - Jul 2022

European Projects Assistant

• Supporting for PCM management - Project Cycle: Providing assistance to the Project Manager in day-to-day management activities, monitor and report on project progress. • Contributing to the implementation of ongoing projects for all concerning activities, tasks and outputs delivery. • Provide support in the organisation and follow-up of internal/external project- related meetings; • Produce background documents for meetings, minutes, technical and non- technical reports (including peer review of project deliverables). • Assist in organising and promoting meetings, workshops and events (including logistics). • Contributing to the communication of ongoing projects, including draft correspondence, news items drafting for media partners, taking minutes at projects meetings. • Act as an interface between the Project Manager and the Project Partners.

TDCX | May 2021 - Sep 2021

Digital Marketing Campaign Consultant

Google Ads Project • Achievement: Top 3 best consultants in UMM Vietnam Market in Q2 and Q3 Top 1 consultant exceeding the point KPI in Q2 and Q3 • Proactively contacted clients via email, phone and live chat to provide dedicated support to optimize Google Ads campaigns and resolve marketing inefficiencies. • Measured marketing metrics to propose actionable recommendations for clients based on current and future business strategies (Product/service launches, PR, etc.) • Maintained consistent and open communication with clients, actively prioritizing their satisfaction through feedback management

Paradise Bay Resort Company Limited (ALMA) | Aug 2020 - Apr 2021

Inside Sales Representative

• Achievement Top sales representative of the year 2022 •Conducted telemarketing to secure in-person meetings with high-income customers to introduce the "Timeshare" model • Achieved deals and contracts, each with a minimum value of €18,000, highlighting a strong sales track record • Provided complete after-sales support, including hotel reservations, flight bookings, and effective customer feedback management

Hospitality Marketing Concepts | Mar 2020 - Jul 2020

Corporate Sales Representative

• Developed Priority Privilege product in 5-star hotels, including InterContinental Landmark72 Hanoi and InterContinental Westlake Hanoi • Conducted telesales and organized in-person meetings with businesses, primarily targeting Korean clients for bulk sales • Effectively addressed client inquiries about VIP Membership principles and benefits via phone and email, ensuring customer satisfaction

Sheraton Hotels & Resorts | Sep 2019 - Dec 2019

Human Resources Intern

sessions and cultural events for hotel staff; • Dealt with enquiries and feedback related to the internship program between the hotel and partner universities; • Handled human management tasks, including labour contract, uniform, employee identification number, etc.

2SPathways | Mar 2019 - Jul 2019

Team Lead

• Prepared English lessons with global citizenship and life long learning theme; • Organized 4 pre-workshop for campers' parents and attracted 150 secondary school students in Hanoi; • Be responsible for answering campers’ parents about the content and schedule of on-site camps and handling feedback after the programs.

SNV | Apr 2019 - Jun 2019

Project Management Intern

• Analyzed the suitable place to run the project and contacted the local government to call for their support in terms of finding 30 households that are only using wood for cooking in Ba Vi district; • Directly measured and analyzed the fuel consumption to compare new cooking innovations of using stones underneath with the old cooking methods of only using wood; • Lead training sessions for 10 households to instruct them on how to effectively use new cooking methods in one week.

Hanoi Free Local Tours | Oct 2017 - Aug 2018

Tour Guide and Tour Trainer

• Coordinated with customers to confirm bookings, arrange tour schedules and assign tour guides • Resolved customer inquiries and feedback via phone calls, email, social media and online platforms (Website, TripAdvisor, etc.) • Conducted offline training sessions for 50 tertiary students to become qualified amateur tour guides • Attracted over 3000 international visitors every year and totally got 97% 5 Star-rated reviews on Trip Advisor.

My Education

Take a look at my formal education

ReFi Talents, Education Administration Programs · (September 2023 - JanuaryEuropean Carbon Offset Tokenization Association | 2024

Master's degree, Design of Sustainable Tourism Systems · (SeptemberUniversità degli Studi di Firenze | 2023

Data Processing and Data Processing Technology/Technician · (NovemberDataCamp | 2023

DLT Talents Mentoring Program, Education Administration Programs · (AprilFrankfurt School of Finance & Management | 2023

Bachelor's degree, Hospitality Administration/Management · (SeptemberNational Economics University (Vietnam) | 2020

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