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Ahmed Hanafy Mahmoud Ramadan

Ahmed Hanafy Mahmoud Ramadan

Certified

Order management associate

Crossover | Egypt

Technologies

My Portfolio Highlights

My New Course

Introduction to R

My New Course

Introduction to R

Inquisitive analyst, forever asking 'Why?' to uncover the truth in data.

My Work

Take a look at my latest work.

course

Data Manipulation with dplyr

course

Introduction to the Tidyverse

course

Introduction to R

course

Data Manipulation with dplyr

My Certifications

These are the industry credentials that I’ve earned.

AI Fundamentals

AI Fundamentals

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Power BI
Introduction to R
Understanding Prompt Engineering
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Mobile Commons | Jul 2025 - Present

Customer order associate

Managing new orders, renewals, and expansions for clients buying company' software. Review and prepare sales orders' documents, and booking evidence to close the deals. Using SalesForce as a SAAS system to prepare the deal items before sending them to be invoicing and contract activation. Preparing draft quotes 3 months prior to contract renewals
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Upland Software | Mar 2023 - Jun 2025

Order Management Specialist

Managing new orders, renewals, and expansions for clients buying company' software. Review and prepare sales orders' documents, and booking evidence to close the deals. Using SalesForce as a SAAS system to prepare the deal items before sending them to be invoicing and contract activation. Preparing draft quotes 3 months prior to contract renewals

Engoo | Feb 2020 - Mar 2024

TEFL instructor

Delivering 2000 + hours of Teaching English to students from different non- English speaking countries

Sitel Group | May 2021 - Mar 2023

Corporate Trainer

N/A

Sykes Enterprises, Incorporated | Jan 2018 - Apr 2021

Corporate Trainer

Delivering 7000 + training hours to 600 + new hires in regards to handling customers' technical issues related to various Sony products (TVs, cameras, home cinema systems, soundbars,.....etc), in addition to upskilling current senior agents to acquire the skills of handling other lines of business, this also includes soft skills training as well as continuous updates to senior agents to handle customers' queries and troubleshooting technical issues.

Sykes Enterprises, Incorporated | May 2016 - Jan 2018

Technical Service Representative

Supporting US &Canada customers in regards to using TomTom GPS navigation products (PND, Automotive, Bikes and Smart phones).

Teleperformance Egypt | Nov 2012 - Jan 2016

Customer Service Representative

I used to work at Samsung UK project; dealing with customers from UK and Ireland, resolving technical issues with their audio visual products over the phone and via e-mails, as well as handling their complaints regarding the repair service and fees. Then I moved withing the same company to another project which is Western Union UK where I handle financial queries regarding money transfers status, exchange rates, location and services, as well as handling their complaints regarding any faulty service or service delays

Vodafone UK | Jun 2011 - Nov 2012

Customer Service Advisor

Customer support and billing advisor.

Stream Global Services | Jan 2011 - Jun 2011

Technical Support

Technical support at Xerius XM radio services in USA

center, AXON Global Education Network | Jun 2007 - Jun 2011

English/Computer Instructor

Delivering up to 2000 + hours of English language in-class training and 2000 + hours of computer-related courses (ICDL, Oracle, MS-Office)

TLSContact Visas Center | Jan 2010 - Jul 2010

Information Technology Technical Support

Responsible for the purchase and setup of equipment's as computers, routers, landlines....etc. Following up on the needed inventory and IT related supplies, as well as their continuous maintenance

Al Mansour for Engineering & Trading | Jun 2003 - Jun 2005

Accountant

N/A

(freelancer) | Jan 2000 - Present

English to Arabic translator

N/A

Basmala Training Center, Global Education, Compu-Soft Training

N/A

Alamany Trade Office | Jan 2000 - Jan 2002

Accountant

N/A

My Education

Take a look at my formal education

Bachelor's degree, Business Administration and Management, GeneralCairo University | 2002
Secondary Certificate "Thanawya Amma", MathematicsLa Rose De Lisieux Language School | 1997

About Me

Ahmed Hanafy Mahmoud Ramadan

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