• Supported after-sales service operations as Country Manager of overseas distributors in 30+ global markets of South Asia, Africa, Southeast Asia, Oceania & Middle East regions for OEM’s 4-Wheeler products. • Managed internal and external stakeholders such as quality, engineering, logistics, legal, marketing and distributors to ensure proactive approach towards customer service, improving customer satisfaction and experience. • Assisted distributors by providing technical expertise on diagnosis, repair and maintenance of products through remote and on-site visits. • Advocated for continuous product improvement based on product feedback from overseas market through field technical information reports on failed parts and working in collaboration with quality and engineering to provide countermeasures.

Maruti Suzuki India Limited | Apr 2016 - Mar 2020

Deputy Manager, After-sales Service Operations

• Supported after-sales service operations as Country Manager of overseas distributors in 30+ global markets of South Asia, Africa, Southeast Asia, Oceania & Middle East regions for OEM’s 4-Wheeler products. • Assisted distributors by providing technical expertise on diagnosis, repair and maintenance of products through remote and on-site visits. • Advocated for continuous product improvement based on product feedback from overseas market through field technical information reports on failed parts and working in collaboration with quality and engineering to provide countermeasures.

Maruti Suzuki India Limited | Aug 2012 - Mar 2016

Assistant Manager, Vehicle Literature Development

manuals, improving service readiness capability and reducing turnaround time (TAT) for development. • Prepared vehicle user guides documenting vehicle operations, functions, safety, and regulation. • Collaborated with multiple stakeholders across organisation and utilized in-depth understanding of concepts and principles to develop high quality troubleshooting and repair procedures. • Managed inventory and supply schedule of vehicle user manuals at vehicle dispatch stage by monitoring stock levels, planning logistics and maintaining optimum stock levels. • Implemented various continuous improvement initiatives in content development products and processes resulting in cost saving.

My Education

Take a look at my formal education

Data AnalyticsBrainStation | 2023

Bachelor of Technology - BTech, Mechanical EngineeringNational Institute of Technology Raipur | 2012

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