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Heidi Gellersen

Heidi Gellersen

Business Operations Manager

Spruce

Technologies

My Portfolio Highlights

My New Course

Introduction to SQL

My New Workbook

Soccer Through the Ages

My New Course

Introduction to SQL

Statistical poet, weaving elegant stories with the threads of data.

My Work

Take a look at my latest work.

course

Introduction to SQL

course

Intermediate SQL

DataLab

Soccer Through the Ages

course

Introduction to SQL

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
Intermediate SQL
Joining Data in SQL
Data Manipulation in SQL

My Work Experience

Where I've interned and worked during my career.

Spruce | Apr 2022 - Present

Business Operations Manager

-Project management and support of company digital clearance strategic initiative, expected to improve operating efficiencies by ~30% currently, and further growth in future months. -Research and creation of User Stories for automations that support operational efficiencies. -Support the Curative, Exam, and Mobility teams with operational workflows and process documentation. -Research and development of State (50 + District of Columbia) and County (25) Real Estate Title Guides. -Oversee client onboarding of three new clients to portfolio, adding initial revenue of $200K+ annually to portfolio with additional potential for revenue growth. -Assistance with the development of a new Knowledge Management space that includes the creation of over 50 Confluence pages. -Jira issue management and support.
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Honor | Apr 2021 - Apr 2022

Regional General Manager

-Management of service delivery for over 6,000 weekly hours of labor, including maximizing the use of propriety software to provide service, schedule, and care plan updates -Account management and customer service for B2B relationships and partnerships -Budget and P&L management, with a portfolio of approx. $9M+ -Management of employees, including entry-level through multiple mid-level managers -Application and management of all applicable state and county laws, especially dealing with COVID 19 vaccinations for California home care employees

Plus One an Optum Company | Oct 2016 - Apr 2021

Vice President, Service Delivery, Optum Workplace Well-being

-Management of corporate client accounts (fitness facilities and programs) for 8+ clients across the San Francisco Bay Area, alongside Richardson, Texas -Project Management for new fitness center implementation/start up including planning, equipment installation, employee training, member enrollment up to location grand opening -Budget and P&L management ranging from $100K - $3M, with multi-unit portfolio of approx. $5M+ -Project Management for a new Mentor program for mid-level managers, initial implementation and ongoing support -Management of 80+ employees, including multiple mid-level managers at multiple locations -Contract management and negotiations across multiple clients and vendors -Transitioned from on-site operations to virtual offerings, with an 85% retention rate -Inventory management of operational supplies -Customer service on a membership and business to business level -Management of compliance with local and state regulations for business requirements

Plus One an Optum Company | Feb 2011 - Sep 2016

Senior General Manager

was won as a result -Operations/Portfolio management of 3-19 locations in San Diego, CA, San Jose, CA, Raleigh, NC, Austin, TX, and Boulder, CO -Coaching and training of 30+ employees, including managers and one mid- level manager -Budget and P&L management of $500K - $3M -Project Management of large scale events with over 7,500 in attendance -Project Management of 5 facility remodel/refreshes, including planning, equipment selection, floor plan design, and installation -Nominated “President of Fun” for the West Coast- implemented team building projects for a dispersed population -Customer service management of a membership base of 1,500 to 5,000 members -Inventory management of operational supplies -Personal Training and Group Fitness membership sales -Delivery of Personal Training/Coaching sessions, as well as Group Fitness Instruction

Montebello-Commerce YMCA | Mar 2010 - Feb 2011

Senior Director Healthy Lifestyles and Membership

-Coaching, mentorship, and training of a team of 25+ employees, including oversight of Management level employees -Project management of large scale special event to foster community in Montebello, CA -Support of Annual Fundraising Campaigns to support the financial health fo the center

Beach Fitness | Personal Training & Group Fitness in Seal Beach | Feb 2009 - Feb 2010

Group Fitness Director

-Planning and implementation of new group fitness program at a boutique fitness location -Development of process and procedures for membership, class attendance, and instructor training -Mentorship and training of Group Fitness Instructors -Group Fitness Instruction -Personal Health Coaching and Training

UC Irvine | May 2008 - Feb 2009

Fitness Facilities Coordinator

-Operations and management of two weight training facilities -Coaching and mentorship of weight room employees -Management and oversight of the fitness testing program

California State University, Long Beach | Aug 2007 - May 2008

Graduate Teaching Associate

Support of Kinesiology Faculty, Course Instruction for undergraduates

Mount St. Mary’s College | Feb 2005 - Aug 2007

Fitness Education Coordinator

-Operations and management of campus fitness center including weight room, locker rooms, group fitness studio and swimming pool -Coaching and mentorship of fitness center student employees -Development of "Leadership Bootcamp" in conjunction with Women's Leadership -Instruction of college-level fitness courses

My Education

Take a look at my formal education

Executive MBA, Business Administration, Management and Operations  · (April in Business AdministrationQuantic School of Business and Technology | 2023
M.S., KinesiologyCalifornia State University-Long Beach | 2008
Bachelor of Science (BS), Kinesiology and Exercise ScienceUniversity of Utah | 2004
Virtual Design & Construction Institute

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