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Hidir Mahmood

Hidir Mahmood

Certified

Team Lead

Unemployed | Malaysia

Technologies

My Portfolio Highlights

My New Certification

Data Analyst Associate

My New Certification

Data Analyst Associate

Aspiring Data/Business Analyst | Meticulous, Versatile, and Passionate About Learning

My Work

Take a look at my latest work.

project

When Was the Golden Era of Video Games?

course

Understanding Data Visualization

certification

Data Analyst Associate

project

When Was the Golden Era of Video Games?

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst Associate

Data Analyst Associate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to Power BI
Intermediate SQL

My Work Experience

Where I've interned and worked during my career.

TDCX | Jul 2023 - Sep 2024

Team Manager (Project Heal)

• Conducted regular performance reviews (KPI), providing constructive feedback and coaching to facilitate continuous improvement among employees. • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation. • Spearheaded process improvements that led to significant time savings (40%) while maintaining quality standards throughout the department's functions. • Responsible for Zendesk administrative duties (Zendesk explorer, Support, & Knowledge base)
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TDCX | May 2021 - Jul 2023

Subject Matter Expert (Project 305)

• Responsible in supporting agent globally and locally in terms of performance optimization and understanding Google Ads. • Mentored junior team members, contributing to their professional growth and development. • Upskilled and trained both Global and local agents with the required knowledge in Google Ads. • Using data analyst tools to provide insights on team performance and productivity.

TDCX | Feb 2020 - Apr 2021

Digital Marketing Consultant for Google

• Responsible in helping with client queries with their Google Ads account. • Analyzed performance metrics to continually refine digital marketing strategies for optimal results within the Google Ads Platform. • Utilized Google Analytics data to identify areas of improvement within digital strategy, making adjustments accordingly for better outcomes. • Continuously educated self on latest industry trends and best practices, ensuring the company's digital marketing strategies remained up-to-date and effective.

My Education

Take a look at my formal education

Bachelor of Engineering - BE, Electronics EngineeringUniversiti Tun Hussein Onn Malaysia | 2019
STPM, Science StreamSMK Tinggi Setapak | 2014

About Me

Hidir Mahmood

An innovative, versatile, and hardworking individual trained to lead and collaborate effectively. Meticulous with tasks and passionate about learning—especially in becoming a skilled data or business analyst.

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