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Dylan Holt

Certified

Senior Operations Specialist

Wayfair

Technologies

My Portfolio Highlights

My New Workbook

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My New Course

Introduction to SQL

My New Workbook

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Data-driven magician, making the impossible possible.

My Work

Take a look at my latest work.

DataLab

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course

Introduction to SQL

course

Intermediate SQL

DataLab

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My Certifications

These are the industry credentials that I’ve earned.

AI Fundamentals

AI Fundamentals

Other Certificates

Coursera Google Data Analytics Professional Certificate

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to SQL
AI Ethics
Intermediate SQL
Joining Data in SQL

My Work Experience

Where I've interned and worked during my career.

Wayfair | Jan 2023 - Present

Senior Analyst, Supply Chain Services

As a multichannel program subject matter expert, I champion change management by identifying opportunities, leading process enhancements, and fostering cross-functional collaboration among operational and technology stakeholders.
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Wayfair | May 2022 - Jan 2023

Senior Operations Associate, Carton Data

Working cross-functionally with engineering, transportation, and merchandising teams, I support the collection and analysis of shipping data to ultimately ensure ship cost accuracy.

Wayfair | Jul 2021 - May 2022

Operations Associate, Carrier Support

I assist 3rd party delivery agents manage large parcel freight exceptions within their warehouses and help to improve their overall performance with Wayfair- related business.

North Spore | Oct 2020 - Jul 2021

Customer Service Lead

As one of two dedicated customer support contacts, I helped establish the customer service department by creating, implementing, and executing standard operating procedures and customer service platforms.

Grove Collaborative | Aug 2019 - Aug 2020

Grove Guide (Customer Service Representative)

I introduced customers to a variety of sustainable high-quality personal and home care brands while also assisting with orders and escalations.

Turo | May 2018 - May 2019

Host

Using the inventive Turo platform, I participated in the car-sharing movement by curating exciting and satisfying car rental experiences for both new and experienced customers.

My Education

Take a look at my formal education

University of Southern Maine

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