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Houssam Ali

Houssam Ali

Tech

Jumia | Egypt

Technologies

Analytical virtuoso, transforming data noise into harmonious insights.

My Work

Take a look at my latest work.

course

Writing Efficient Python Code

Python
track

Data Engineer

PythonSQLGit
course

ETL and ELT in Python

PythonSQLGit
course

Writing Efficient Python Code

Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Introduction to SQL
Introduction to R
Intermediate Python

My Work Experience

Where I've interned and worked during my career.

Jumia | Oct 2023 - Present

FSS / Tech Solutions Engineer

Provide guidance to users to allow them to solve or bypass issues Propose alternative actions whenever possible, researching viable paths, liaising with remaining Jumia team members whenever needed Perform root-cause analyses to pinpoint issue's causes, reviewing and analyzing symptoms Create or follow up tickets on Jumia's Help Center, providing a unified point of access to all information pertaining to reported issues Monitor Jumia's support chat rooms and interact with users whenever they request assistance Identify knowledge gaps at the user community and organize focused training sessions to mitigate them Identify documentation needs from the user community and produce or organize the production of related materials Identify and escalate priority issues per Client specifications Redirect problems to appropriate resources based on their criticality Follow up and make scheduled callbacks to customers where necessary Provide
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My Education

Take a look at my formal education

Mechanical Engineering Extended Diploma in Mechanical EngineeringAlameerya - ITEC | 2016

About Me

Houssam Ali

Hi, I’m Houssam, driven by leadership, empathy, and relentless prioritization to build impactful solutions. Learning in data engineering, cloud tech, and fostering collaboration. Passionate about ethical innovation and building scalable data.

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