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Himanshu Malhotra

Himanshu Malhotra

Certified

Associate Consultant

MetLife | India

Technologies

My Portfolio Highlights

My New Project

The GitHub History of the Scala Language

My New Course

Introduction to Python

My New Track

Data Analyst

Data guardian, protecting the integrity and privacy of valuable information.

My Work

Take a look at my latest work.

workspace

Writing Functions in Python

workspace

The Android App Market on Google Play

workspace

Introduction to NumPy

My Certifications

These are the industry credentials that I’ve earned.

Data Analyst

Associate

Other Certificates

University of Colorado from Coursera Excel/VBA for Creative Problem Solving, Part 1

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

My Work Experience

Where I've interned and worked during my career.

MetLife | Sep 2022 - Present

Associate Consultant (Analytics - Team Leader)

•Translating business needs to technical specifications •Design, build and deploy solutions (e.g., reporting tools – Excel, PowerBI) •Coordinate with MWB SPOCs to acquire the required data within stipulated time and prepare dashboard using PowerBI •Collaborate with teams to integrate systems, develop and execute database queries and conduct analyses •Evaluate and improve existing reports by looking at scope of improvement • Designing and triggering NPS surveys as per the timeline after coordinating with stakeholders on Qualtrics •Cleaning data and removing unnecessary values to reach structured data format •Collating and reporting out final NPS scores with insights to respective Regional Service Center stakeholders •Providing solution to stakeholders for any adhoc request related to Qualtrics technicalities/VBA Macros/Power BI
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MetLife | Aug 2015 - Sep 2022

Business Process Professional – Quality Assurance

•Do a dipstick on the audits as and when required for different processes "Audit the Auditor" or do "Audits" based on process requirement •Reinforcing proper documentation practice in Operations needed for PPQA artifacts structure for CMMI level-5 purposes. •Assisting Ops-AMs/ Manager in identifying training needs for the agents and process level issues that can help improve process performance •Identifying various opportunities for improvement using quality tools. •Participating and conducting team huddles and providing brief on Quality/Training performance in the process •Ensure that all logs and reports are up-to-date and maintained in the respective quality folder on the share drive. •Automating reports of stakeholders and Line of Business using Power BI •Dissemination and proper storage of updates & "SOP Management" •Conducting SKT each month/quarter to gauge knowledge level of the associates •Associate level and process level analysis to improve performance •Co-ordinate with AM Ops/OM Ops in process improvement initiatives •RCA / report out weekly/monthly for processes •Providing Quality support during new migrations (Parameters creation, TM Tool, Quality standard Document, finalizing SLA’s etc.) •Responsible for monthly LOB level report-out to stakeholders based on accuracy of various processes •Creating Quality framework for the processes by chalking out SIPOCs and highlighting operational risks involved

MetLife | Feb 2012 - Aug 2015

Sr. Associate - Operations

•Handle responsibilities of annuity policies as per client requirement followed by web-applications: Winweb, SmartApp, I-contact, WMA, Eservice and Fast Data •Interfacing with client through VTC or on CALL for any process specific updates •Ensure that the checks received are duly processed correctly in an appropriate manner •Ensure that annuity policies are sent to stateside or Nogo team if something is out of guidelines and procedures •Timely submission of various reports to stateside stakeholders. •Ensure that the annuity policies are processed effectively and within tight deadlines to confirm client satisfaction •Handling escalations regarding any issues related to process

My Education

Take a look at my formal education

B.A. Programme, Delhi University (53.6%) in Maths and ComputersPGDAV College | 2008
12th Standard in CommerceK.V.S. Muradnagar, UP (73%) | 2005

About Me

Himanshu Malhotra

I am looking for a data analyst role that requires Python, SQL and Power BI skills

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