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Ian Gore

Ian Gore

Senior Engineer

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Technologies

My Portfolio Highlights

My New Track

Python Fundamentals

My New Course

Introduction to Python

My New Track

Python Fundamentals

Quantitative storyteller, weaving narratives through data analysis.

My Work

Take a look at my latest work.

course

Introduction to Python

course

Intermediate Python

DataLab

Analyzing unicorn company data

course

Introduction to Python

DataCamp Course Completion

Take a look at all the courses I’ve completed on DataCamp.

Courses

Introduction to Python
Understanding Data Science
Intermediate Python
Understanding Data Engineering

My Work Experience

Where I've interned and worked during my career.

Moody's Analytics | Mar 2019 - Present

Assistant Director - Senior DevOps Engineer

N/A

HotDocs Limited | Feb 2017 - Jan 2019

ITSM/IA Manager

• Managing a team of five support and technical engineers, ensuring that they are provided with regular feedback and working on personal development plans to allow them to progress their skills and succeed in the business • Responsible for the creation of security policies to allow for progress towards ISO27001. Identified data across the business and worked with the business owners to ensure it was managed in the correct way for GDPR. Enhanced and where necessary created data protection policies in line with GDPR requirements. • Working with the management team to ensure IT and Support are aligned to the needs of the business. • Responsible for the creation of support processes and policies to allow the company to support enterprise organisations. • Review of existing infrastructure and creation of plans to modernise and streamline systems to facilitate the growth of the business. • Working with new owners of the company to integrate systems in an efficient and non-disruptive manner. • Creation and implementation of monitoring and maintenance policies of all systems to ensure uptime and availability and reporting as to the effectiveness of this. • Liaising with vendors to ensure that best services were provided to the company.
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Axios Systems | Jun 2016 - Feb 2017

Technical Services Team Leader

• Responsible for managing a team of six engineers who were responsible for monitoring and maintaining both the internal systems and the Customer SaaS environment. • Introduction of a DevOps model to the team to ensure improved efficiencies by utilising automation and self service. • Coordinating with suppliers to upgrade and replace aging infrastructure. • Reviewing internal processes and ensuring they are fit for purpose or redesigned if not found to be suitable for the business. • Working with auditors to ensure business meets requirements and ensuring lessons learnt are implemented. • Prioritising workloads to ensure staff can meet demands of business. • Creation of roadmaps and long term strategy for with senior management. • Supporting team members to ensure their individual needs are met and allowing them to contribute effectively to the business.

Axios Systems | Aug 2015 - Jun 2016

Technical Services Engineer

N/A

Heineken UK | Apr 2014 - Aug 2015

Datacentre and Network Team Leader

• Responsible for developing processes to ensure team were fully compliant with group standard security requirements • Carried out internal audits to verify that systems and processes were compliant with group standards • Responsible for the delivery and management of all data centre and network services to support the UK business. Extensive use of Microsoft SCCM to manage clients. • Managing vendors to ensure that the health of the data centre and network systems is maintained and. Guiding the debate around future plans for the systems • Managing reactive and proactive maintenance of the UK data centre services and networks to minimise impact on the business • Directing the planning and delivery of infrastructure development and business requirements for the data centre and network systems • Managing and developing a team of five technical analysts ensuring they are motivated, supported and coached to allow them to function as a high performing team • Managing the current and future capacity needs of the system to ensure that the business is not impacted by unplanned outages due to lack of resources • Ensuring that Incidents, Requests, Changes and Problems are managed as per agreed processes and to agreed SLA

Heineken UK | Oct 2010 - Apr 2014

IT Build and Solution Implementation Analyst

• Implementing key infrastructure projects to the UK business. Including the upgrade of the existing Citrix Presentation Server 4 Farm to a new Citrix XenApp 5 farm • Managing internal and external IT security and threat management. • Managing a client estate of 3000 Windows based PCs and mobile devices. • Deployment and support of new applications across various business functions. • Training support teams on technical aspects of new infrastructure and applications • Acting as third level of support for first and second line technical support teams • Facilitating high-energy meetings and discussions to ensure the sessions are productive • Producing plans and undertaking requirements analysis for projects • Creating process maps for systems and undertaking gap analysis • Maintaining a of the VMware Vsphere farm comprising 20 hosts and over 250 virtual servers with fibre attached SAN. • Planned and deployed Lync client to the UK client estate.

Heineken UK | Oct 2009 - Oct 2010

Team Leader Service Desk

coaching of team members

Scottish and Newcastle | Oct 2008 - Oct 2009

Technical Support Analyst

Monitoring of SAP solution and resolving issues with the system

Scottish and Newcastle | Jan 2008 - Oct 2008

Technical Support Analyst

Providing Second Level support to the Service Delivery Team, responsible for monitoring and maintaining the server estate and maintaining the developing the Citrix Farm.

ISN Solutions Ltd | Mar 2003 - Dec 2007

Systems Engineer

Providing solutions and support to a variety of clients within London

Haley Somerset Consulting | Feb 1998 - Feb 2003

IT Manager

Responsible for the implementation and support of all aspects of the IT at Haley Somerset

My Education

Take a look at my formal education

Full Stack Web Development, Computer Software EngineeringfreeCodeCamp | 2018

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